Thoroughbred Express Auto Wash · 1 day ago
District Manager
Fort Wayne, IN
Full-time
Onsite
Mid, Senior Level
3+ years expThoroughbred Express Auto Wash is seeking a District Manager responsible for the successful operation and profitability of multiple wash sites. The role involves coaching and mentoring Site Managers, managing operational costs, and ensuring high standards of customer service and cleanliness across all locations.
Retail
Responsibilities
Direct business functions, including district and site goals, sales attainment, and labor targets
Coordinate district business operations, accounting for business activities, driving sales, and improving revenue to meet growth objectives
Manage operational costs, improve administration processes, and engage with vendors
Lead by example and showcase the standard for customer service, quality, and cleanliness
Create a positive, fun working environment with a culture of continuous improvement and development
Continuously educate wash leaders on products, services, promotions and/or operational initiatives
Implement policies, monitor, and motivate Site Managers, and showcase a passion for developing teams. This includes maintaining a strong relationship with HR to uphold both work expectations and accountability to each other
Act as the district’s expert on the POS system, wash equipment, application processes, and service initiatives
Hire or promote, train, and evaluate Site Managers
Field and resolve escalated customer or employee issues, partnering with the Director of Operations, Facilities, and/or Human Resources as needed
Oversee Site Managers in proactively managing labor
Lead any other district-level operational initiatives as needed
Oversee preventative maintenance, troubleshooting, and support site general repairs and wash equipment
Additional duties as assigned
Qualification
Required
A minimum of 3 years' experience in car wash operations, with at least 2 years as a Site Leader
Experience in budget management and P&L review and reporting
Excellent leadership and communication skills
A passion for developing successful teams
Ability to translate metrics into performance indicators
Organized with the ability to thrive is a fast-paced environment with competing deadlines
Inspires a healthy competitive spirit with managers, peers, and teams with a mindset of continuous improvement
Skilled in wash equipment troubleshooting and basic repair
Track record of providing an outstanding customer experience
Proven experience creating safe, healthy, and productive environments with a focus on a healthy and accountable team culture
Preferred
Previous experience overseeing multiple sites
Proven understanding of Express Wash models and car wash operations and best practices
Understanding of pricing, subscriptions models, promotions, and developing awareness in new markets
Experience opening new sites
Benefits
We do offer a 401k plan with employer contributions/match
We offer a generous health benefits package for full time employees
Initial salary will be based on a full set of washes and will not increase as the store we are building come "online." However, you may receive annual salary increases based on performance.
Company
Thoroughbred Express Auto Wash
Thoroughbred Express Auto Wash the fastest-growing Car Wash in Southern Kentucky, Indiana, and West Virginia is a conveyorized, tunnel-based, express car wash that offers a clean, shiny, and dry car to every customer.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase