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AEROCONTACT · 4 days ago

IT Technician (H/F) - SAFRAN ELECTRONICS & DEFENSE AVIONICS USA, LLC

Grand Prairie, TX

Full-time

Onsite

Mid Level

3+ years exp

Safran is an international high-tech group operating in the fields of aeronautics, space, and defense. They are seeking an Information Technology Technician to support customers with various technology issues, including workstations, networks, and vendor-specific hardware and software, while also serving as an escalation point for a team of specialists.

Corporate TrainingRecruitingTraining

Responsibilities

Support local clients directly, handling issues across all technology including workstations, servers, printers, networks, and vendor-specific hardware and software

Respond to requests for technical assistance via phone, chat, or email, and providing regular updates to customer on their support requests

Diagnose and resolve technical issues and logging all customer interactions into ticketing system

Providing customers with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting

Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones, printers, routers, switches, WAN and LAN connectivity)

Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc

Maintain specific knowledge of the customer and how IT relates to their business strategy and goals

Document internal processes and procedures related to duties and responsibilities

Additional duties may be assigned, as required

Qualification

Desktop SupportActive Directory AdministrationNetworkingVOIP TroubleshootingMicrosoft WindowsBackup SolutionsCommunicationProblem-SolvingTime Management