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Rakuten Symphony · 1 day ago

Technical Lead, SRE

California, United States

Full-time

Hybrid

Lead/Staff

Rakuten Symphony is reimagining telecom and is looking for a Technical Lead in Site Reliability Engineering. The role involves ensuring system reliability and performance, collaborating with engineering teams, and optimizing cloud platform infrastructure.

B2BBooksInternet of ThingsTelecommunications

H1B Sponsor Likely

Hiring Manager

Naushad Khan Saifi

Responsibilities

Proactively identify and address issues to meet service level agreements (SLA), ensuring the continuous reliability and performance of the system

Collaborate closely with the engineering team to troubleshoot and resolve issues, leveraging strong problem-solving skills and technical expertise

Develop comprehensive runbooks to streamline and document operational procedures, ensuring effective and standardized processes for the team

Serve as member of platform team to closely work with application teams to ensure availability

Act as a key member of the platform team, collaborating closely with application teams to ensure uptime, seamless integration and optimal performance of the overall system

Optimize Rakuten Cloud platform infrastructure for high availability and scalability

Create tools using shell scripting or Python to empower L2 Engineers, enhancing efficiency and streamlining processes within the team

Collaborate within a global team spanning Japan, Europe, and North America, operating on a shift basis to ensure around-the-clock support and seamless coordination across different time zones

Qualification

Linux System AdministrationKubernetes CertificationCloud Services KnowledgeSoftware Defined StorageVirtualization TechnologiesService Mesh TechnologiesScripting SkillsBachelor's DegreeProblem-Solving SkillsSelf-Motivated

Required

Strong Linux System Admin Experience with excellent troubleshooting and problem-solving skills

Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CNS)

Good knowledge of cloud-related services like compute, storage, network, and automation

Experience in Software Defined storage (SDS)

Experience in virtualization technologies

Experience in service mesh technologies such as Istio and Envoy

Demonstrable scripting skills and automation (bash, python etc.)

Interest in identifying new cloud technologies, tools & processes drives innovation and business value

Self-motivated, learning quickly, and delivering results with minimal supervision

A Bachelor's Degree in Computer Science, Engineering or equivalent experience

Company

Rakuten Symphony

Rakuten Symphony is telecom reimagined for a hyperscale era, delivering the convergence of IT and telecom networks. It is a sub-organization of Rakuten.

Founded in 2019

Setagaya, Tokyo, JPN

1001-5000 employees

https://symphony.rakuten.com/

H1B Sponsorship

Rakuten Symphony has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (3)