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Northwest Healthcare Tucson · 1 day ago

Financial Counselor - Full Time - Days

Tucson, AZ

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Northwest Healthcare Tucson is seeking a full-time Financial Counselor I to support their Admitting department at Houghton Hospital. This role involves verifying insurance coverage, securing financial arrangements, and managing patient accounts to ensure a positive financial experience for patients.

Health CareHealth DiagnosticsHospitalMedicalRehabilitation

Responsibilities

Establishes payment arrangements with patients according to departmental policies and procedures

Accurately completes and submits financial assistance applications and follows up on required documentation

Verifies insurance eligibility and benefits, and ensures appropriate authorizations are obtained when applicable

Reviews daily admission and missed opportunity reports to ensure all accounts have a valid payment source or financial counseling documentation

Responds to patient inquiries regarding account balances, billing concerns, and insurance coverage; returns all patient calls in a timely and professional manner

Reviews and processes adjustment requests and monitors approved adjustments for accuracy

Maintains account documentation by recording all actions and communications in the appropriate system using correct comment types

Establishes and maintains communication with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up

Coordinates with other departments as needed to resolve account issues and ensure account accuracy

Retrieves and responds to voicemails from departmental customer service lines and ensures timely follow-up

Performs other duties as assigned

Maintains regular and reliable attendance

Complies with all policies and standards

Qualification

Healthcare billing knowledgeInsurance verificationFinancial counselingMicrosoft OfficeInterpersonal skillsCommunication skillsOrganizational skillsConfidentiality