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Hyde Park Hospitality, LLC · 4 days ago

Part-Time Front Desk Host - Airport Lounge

Pittsburgh, PA

Part-time

Onsite

Entry Level

$18/hr - $18/hr

1+ years exp

Hyde Park Hospitality, LLC is a strategic partner with Airport Dimensions and Sodexo at The Club located within the Pittsburgh International Airport, offering a dynamic work environment. The Part-Time Front Desk Host is responsible for providing exceptional customer service and ensuring guests are comfortable and informed during their stay.

HospitalityManagement ConsultingProfessional Services

Responsibilities

Interacting with airline passengers via premier clubroom/bar environment in a professional and pleasant manner

Welcoming guests by name and assisting them throughout their stay

Knowledgeable about the lounge, each customer and the surrounding area

Communicating with the customer over the phone and in person

Provides all the information that guests need to enjoy their stay. This may include providing information on the facilities and the services able to be booked

Hand out a wide range of pamphlets and brochures as needed

Possessing basic working knowledge of alcoholic beverages

Performing cash and credit card sales transactions via POS system or cash register, including making change

Restocking food, beverages, snacks, coffee, cups, glasses, ice, etc. in all service areas as necessary

Completing paperwork related to daily sales, cash handling, passenger counts and miscellaneous reporting

Qualification

Customer serviceHospitality experienceCash managementPOS systemAlcoholic beverage knowledgeBasic office equipmentLift 40 poundsStand for long periodsCommunication skillsOrganizational skillsProblem solvingInterpersonal skills

Required

High school diploma or GED is required

Related background in hospitality, customer service or restaurant/bar service

One to two years related experience and/or training or equivalent combination of education and experience

Must be at least 18 or 21 years of age according to state law

Must be able to handle multiple tasks and possess outstanding communication skills, problem solving, and organizational skills

Must possess excellent interpersonal skills in order to communicate in a professional and pleasant manner with customers, passengers, and team members

Knowledge of cash management and experience in general office/document administration

Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off

Ability to read, write, fluently speak and understand the English language

Must be able to stand during entire scheduled shift

Ability to handle the stress of a fast-paced work shift up to ten (10) hours

Ability to read and interpret basic documents, and comply with all Company policies and procedures

Ability to write simple correspondence and use basic office equipment

Ability to effectively and pleasantly present information in one-on-one and group settings to passengers, customers and other team members of the Company

Ability to count, add, subtract, multiply and divide using whole numbers, common fractions and decimals including the ability to compute discounts and percentages

Ability to count money and make accurate change

Ability to solve practical problems and deal with a variety of passenger/customer issues

Ability to interpret instructions furnished in written, oral, diagram, or schedule form

Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk

Must be able to lift 40 pounds, 40 inches high without the aid of another person

Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart

Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment

Ability to follow all lawful safety, health and liquor rules and regulations

Personal appearance and grooming that will present a favorable corporate and customer image

Must be able to pass and obtain security background check and clearance to work in airport environment

Report to work on a regular and timely basis

Benefits

$10 per day commute stipend for each shift worked

Vacation and PTO

Employee Assistance Program (EAP)

Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)