Best Buy · 1 week ago
Supervisor, Customer Service - Pac Sales
San Juan Capistrano California
Full-time
Onsite
Entry, Mid Level
$17.98/hr - $27.68/hr
1+ years expBest Buy is a leading retailer in consumer electronics, and they are seeking a Supervisor for Customer Service at their Pacific Sales division. The role involves overseeing front counter operations, ensuring excellent customer service, managing cash handling, and supporting the training and development of the customer service team.
E-CommerceInternetRetailShopping
Responsibilities
Ensures accurate cash handling, safe counts and reconciliations as all are required for all paperwork associated with cash handling to be accurate and completed daily
Ensures self and all team members provide expert customer service thru initial greetings, efficient processing of all customer transactions in both Unidata and OMS systems and POS. Manages escalated customer service issues, if applicable
Offers complete solution to all customers at time of POS transactions which includes GSP, financing, BBY credit apps and accessories, if applicable
Manages Alerts and Qs daily to ensure no customer disappoints
Manages and monitors all customer returns and exchanges and adheres to all policies and procedures for accurate processing of these transactions
Responsible for driving NPS, Yelp and Google reviews associated to checkout and the customer service area of the store
Ensures accurate record keeping and documentation standards are maintained for all front counter operations including daily paperwork and supports the open order reports for both Unidata and OMS when applicable
Ensures front counter area is clean and organized and free of clutter and follows visual merchandising standards
Aids in research of inventory discrepancies and identifies missing product in partnership with the inventory specialists
Ensures proper training of all employees; assess skills and knowledge of each team member; tailor training to specific needs of the learner; create individual learning and development plans/processes to ensure that each employee is able to contribute fully
Prepare for and conducts team meetings, trainings & other special events. Communicates weekly, daily and store goals to staff in a clear, accurate, and timely manner
Qualification
Required
1+ yrs Management or Supervisory experience
1+ yrs Sales or Customer Service experience
Preferred
1+ Yrs Retail experience
1+ Yrs Appliance or Luxury Products experience
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide.
Company
Best Buy
Best Buy is a multinational retailer of technology and entertainment products and services offering consumer electronics and more.
10001+ employees
H1B Sponsorship
Best Buy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (168)
2024 (159)
2023 (185)
2022 (181)
2021 (180)
2020 (66)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-04-26IPO
Leadership Team
Corie Barry
Chief Executive Officer
Natasha (Tong) Young
Product Manager - Profile
Recent News
2026-01-13
2026-01-13
2026-01-12
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