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Citizens · 1 day ago

Operational Risk Sr Analyst

Boston, MA

Full-time

Hybrid

Mid, Senior Level

$60K/yr - $90K/yr

3+ years exp

Citizens is seeking an Operational Risk Management Analyst to join their Operational Risk Management Methodology Team. This role involves supporting the planning, execution, and review of the Operational Risk Management Methodology Frameworks, with a focus on Issue Management and Findings Management, while collaborating with Front Line Units to drive implementation and improvement of related policies.

BankingCredit CardsFinancial ServicesFinTechRetail

No H1B

Responsibilities

Serves as an advisor and support the Operational Risk Management Programs specifically related to Issue Management and Finding Management. Assist with managing the risk program and the implementation of changes by providing updates through partnership with Front Line Units through working groups and trainings, as necessary

Make and implement required changes and enhancements to the Issue Management Operational Risk Framework Methodology, Minimum Requirements, departmental procedures, and related guidance and training to ensure alignment with Heightened Standards, industry best practices, while driving a Strong Independent Risk Management rating

Assist with Issue Management Enterprise Risk Appetite Metrics, Key Risk Indicators, and Key Performance indicators to include Executive Risk Reporting in GRC, providing commentary around limit breaches and metrics that exceed threshold. Manage the documentation of key risk metrics and conduct research and analysis on metrics that exceeded threshold/limits in order to provide meaningful analysis and conclusions to executive leadership through reporting. Explore opportunities for ongoing enhancements and automation of Key Risk Indicators and reporting

Produce commentary and analysis of Operational Risk Frameworks, assessing the Front-Line Units performance and adherence to methodology levering Key Risk Indicators and risk analytics for inclusion in Monthly Risk Committee Reporting and Quarterly Enterprise Risk Opinion

Manage, support, and assist with both internal and external exams. Works closely with regulatory agencies and assists with regulatory exams. Ensure appropriate exam outcomes through exam management protocols

Partner with the Governance Risk and Compliance (GRC tool) team to update and maintain Risk Framework Modules with GRC to support ongoing processes enhancements and methodology updates. Support Front Line Unit requests related to GRC

Develop and maintain strong relationships with members of the Front and Second Line and other stakeholders to promote cross -functional risk management capabilities and compliance

Maintain knowledge of new or emerging risk management methodologies through professional networking and participating in industry forums

Ensure complete adoption of the Issue Management and Findings Framework within businesses line and Front-Line Unit in accordance with Risk Framework and Methodology

Produce and assess Issue Management Key Risk Metrics and report results across businesses and functions, prior to aggregation and executive reporting

Function as a trusted advisor and central point of contact across the three lines of defense as well as internal and external stakeholders

Drive communication, solutioning, and process and methodology enhancements through Working Session and Risk Forums at all levels of the organization. Collaborate effectively with cross-functional teams and build strong relationships with stakeholders at all levels of the organization

Qualification

Operational Risk ManagementOperational Risk FrameworksGovernance RiskControlMicrosoft ExcelAnalytical capabilitiesCustomer-centric mindsetCommunication skillsProject management skills

Required

3-6 years of relevant experience within the Banking Industry, Financial Services, compliance, Front Line Risk, Operational Risk, Internal Audit, and/or Regulatory Agency

Operational Risk Management experience

Experience with Operational Risk management Frameworks to include Issues Management, and Control Assessment

Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk

Familiarity with Governance Risk and Control (GRC) tools (Archer preferred)

Technical proficiency in Microsoft Excel, Word Visio, and PowerPoint

Strong analytical capabilities to provide data-centric insights

Excellent communication skills and experience producing high-quality materials for management consumption

Strong project management skills: ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously

Bachelor's Degree: Accounting, Business, Risk Management, Finance, Economics or equivalent field or equivalent work experience

Preferred

License or Certification: preferred by not required

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees