ABC Imaging · 2 days ago
Customer Service Manager
San Diego, CA
Full-time
Onsite
Mid Level
3+ years expABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. The Customer Service Manager will oversee the customer service department, serving as the primary point of contact for all inquiries, sales, and escalations, while ensuring client satisfaction throughout the production process.
3D Printing3D TechnologyPrinting
Responsibilities
Oversees customer service department, serves as primary point of contact for all customer service inquiries, sales, and escalations
Monitors jobs in production and communicates with managers regarding special instructions, proofs, and shipping info
Contacts clients with questions regarding specifications and/or questions of job submitted
Tracks production jobs from start to delivery and follows up with clients and/or the Major Account Manager to ensure projects were completed to their satisfaction
Coordinates customer service workforce to maintain contact with clients to drive future business
Provides price quotes for clients on special orders as needed
Other duties as assigned
Qualification
Required
High School Diploma or equivalent work experience
3 – 5 years direct customer service or related experience
Superior customer service ability and experience in working with clients both over the phone and in person
Stellar creative problem solving skills
Highly developed organizational ability
Ability to work well in a fast-paced environment and head multiple projects simultaneously without losing focus
Ability to speak knowledgably regarding company capabilities and make recommendations based on client needs
Company
ABC Imaging
ABC Imaging provides print solutions and digital document management services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Medi Falsafi
Founder, Chief Executive Officer, and President
Company data provided by crunchbase