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Numeral · 1 day ago

Implementation Manager

San Francisco, CA, US

Full-time

Hybrid

Mid Level

$80K/yr - $100K/yr

3+ years exp

Numeral is a company focused on automating sales tax compliance for e-commerce stores. They are seeking an Implementation Manager to lead the onboarding process for new clients, ensuring a smooth transition to their platform while collaborating with various teams to enhance customer success.

ComplianceFinancial ServicesFinTechInformation TechnologySoftware

Responsibilities

Own the end-to-end onboarding experience for new clients, ensuring a smooth and timely implementation with Numeral's platform

Manage a sizable book of business of clients at various stages of setup and go-live

Serve as the primary point of contact during onboarding, answering questions, solving problems, and guiding clients through setup

Translate client needs and workflows into internal requirements that inform product and operations

Configure customer accounts, troubleshoot technical issues, and guide them through integration best practices

Partner with engineering and product teams to resolve client challenges and influence roadmap improvements

Build scalable implementation playbooks, documentation, and help center resources

Identify and address downstream impacts of onboarding decisions to ensure long-term system health

Continuously improve implementation processes for speed, efficiency, and customer satisfaction

Qualification

Client OnboardingTechnical Systems NavigationProject ManagementCustomer SuccessOperational WorkflowsExperience in FintechExperience in SaaSSQLSpreadsheets ProficiencyProblem-SolvingCommunication SkillsCross-Functional Collaboration