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Warner Pacific Insurance Services · 2 days ago

IT Support Technician

Westlake Village, CA

Full-time

Onsite

Mid, Senior Level

$28.85/hr - $38.46/hr

5+ years exp

Warner Pacific Insurance is seeking an IT Support Technician to provide technical end-user support for Microsoft Windows and Apple endpoints. The role involves troubleshooting, resolving issues, and assisting users with their technical queries.

Financial ServicesHealth CareInsuranceMedical

Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Resolve, update and/or route trouble tickets to the appropriate team

Respond to queries either in writing or over the phone

Help train users on best practices

Maintain daily performance of computer systems

Troubleshoot issues to determine root cause

Walk customer through problem solving process

Run diagnostic programs to resolve problems

Install, move, or replace computer peripherals including cable management

Follow up with customers to ensure the issue has been resolved

Gain feedback from customers about computer usage

Run reports to determine malfunctions that continue to occur

Qualification

MCSA certificationWindows Desktop experienceApple Enterprise experienceTroubleshooting skillsEntraIntuneM365Security+ certificationMS Active DirectorySCCM knowledgeNetwork components knowledgeCustomer support skillsInterpersonal skillsAttention to detailAdaptability

Required

Associate's degree in computer science or equivalent work or educational experience required

Minimum 5 years of experience Windows Desktop, Apple Enterprise, and Android Enterprise

Strong troubleshooting and problem-solving skills including the use of standard and specialized Microsoft tools including performance monitoring

Strong understanding of MS Active Directory, shared storage, GPO, SCCM, Roaming Profiles, Folder redirection, permissions, and common productivity applications

Deep understanding of user endpoint hardware components, printers, and scanners

Basic knowledge of network components (Ie. Switch, Router, Firewall, Load Balancer)

Working knowledge of network functions (TCP/IP, Routing, ACLs, VLANs, Wi-Fi, DNS)

High-level of attention to detail with strong written, verbal and presentation skills

Excellent communication, customer support and interpersonal skills

Ability to lift to 50 lbs. and work under desks as required

Full-time hours required, with additional hours as necessary including weekends and holidays

High ethical standards and willingness to learn

Ability to interact and be adaptable to customer needs