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City of Bellevue, Washington · 2 days ago

Customer Service Specialist 2

Greater Seattle Area

Full-time

Onsite

Entry Level

1+ years exp

The City of Bellevue is currently seeking a Customer Service Specialist for the South Bellevue Community Center (SBCC). The hired candidate will greet and assist customers with program information and registration while ensuring a positive experience for the public.

Government

No H1B

Responsibilities

Represent the City in a positive manner and provide quality customer service to the public

Greet customers at the front desk

Answer and route incoming calls

Collect admissions fees and register patrons using CivicRec registration software

Handle payment transactions, which will include cash, checks, and credit cards

Assume responsibility for shift reports and accountability of funds

Complete reports accurately and in a timely manner

Communicate clearly and provide accurate information to the public

Inform patrons of rules and policies of the City of Bellevue

Assist with keeping the office clean and other areas of the facility as assigned

Work with other employees to provide safe conditions for the public

Adhere to safety procedure protocol and safety standards

Report any damage, incidents and injuries using appropriate forms and processes

Report any unsafe situations or conditions. Respond to emergency situations

Attend scheduled staff meetings and mandatory trainings

Other duties as assigned

Qualification

Customer serviceCash handlingConflict resolutionCivicRec softwareFirst Aid/CPR certificationTactPatienceEffective communicationProblem solvingTeamwork

Required

Skill in providing customer service in a busy environment and in handling multiple tasks

Skill in handling conflict and in dealing with emergency situations

Skill in working with diverse groups of people in a tactful, effective, and respectful manner

Skill in solving problems and in using tact, patience and courtesy when working with others

Skill in establishing and maintaining effective working relationships with staff, the community and program participants

Ability to provide information about parks, recreation and community services programs, activities, and services and to communicate effectively, in person, via email, and over the phone

Ability to handle emergency situations

Ability to handle cash, process payments, and make change

Ability to follow instructions, written and verbal

Ability to use a computer to enter and track data, process payments, research information and communicate program details to participants

Ability to work various schedules including mornings, afternoons, evenings, weekends and holidays

Ability to enforce facility rules, policies, guidelines, and safety standards

One or more years of experience in customer service or in the general parks, recreation and community services field

High school diploma or GED; college level coursework preferred

Possess a current First Aid/CPR certification or be willing to obtain within first 3 months of employment

Must pass a criminal background check