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JCPenney · 1 day ago

Assistant Manager Merchandise

Santa Rosa, CA

Full-time

Onsite

Entry, Mid Level

$68K/yr - $92K/yr

2+ years exp

JCPenney is the shopping destination for diverse, working American families, and they are seeking an Assistant Manager of Merchandise to contribute to profitable sales growth. This role involves leading and engaging associates, managing merchandise standards, and enhancing the customer experience through effective sales strategies.

E-CommerceFashionRetail

Hiring Manager

Heather Wagner

Responsibilities

Merchandise Execution – Owns in-stock levels through merchandise replenishment activities. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store

Customer Service and Sales– Models, coaches, and holds team accountable for outstanding customer service. Oversees the Manager on Duty program to ensure that associates are actively engaged, and customers are serviced appropriately

Omnichannel – Supports Omnichannel initiatives to further drive sales and customer service. Owns the training and coaching on all Omnichannel initiatives and processes

Specialty Businesses: Responsible for driving sales growth in Fine jewelry, Window & Mattress business by leading and engaging associates. Owns the planning and execution of special events within specialty businesses

Team Development – Partners with store management team to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues

Performance Standards – Consistently meets established performance standards; including but not limited to shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance

Qualification

Retail leadershipCustomer serviceTeam developmentOmnichannel initiativesPerformance standardsBachelor's degreeAccountabilityPrioritizationCollaborationResults-oriented