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Pizza Hut · 1 day ago

Operations Advisor

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Pizza Hut is seeking a passionate, field-focused Operations Advisor to join our team. This role is dedicated to improving operational performance across assigned franchise organizations and restaurants, focusing on in-restaurant processes and execution fundamentals.

Food and BeverageFood DeliveryHospitality

Responsibilities

Serve as a 4-wall restaurant operations expert, partnering with franchisees and restaurant leadership teams to improve in-restaurant execution, consistency, and performance

Drive improvement in key operational metrics by coaching restaurant leaders and above-restaurant teams on effective restaurant processes, procedures, and execution fundamentals

Provide hands-on, in-restaurant coaching focused on food quality, speed, accuracy, cleanliness, safety, and team execution

Lead or support workshops, bootcamps, and in-restaurant training sessions to build operational capability and accountability at the restaurant level

Uphold Pizza Hut brand standards by identifying execution gaps, advising on corrective actions, and reinforcing proven operational practices

Conduct operational performance diagnostics to identify root causes of underperformance within the four walls of the restaurant

Develop clear, actionable improvement plans in partnership with franchisees and restaurant leaders, and collaborate with the Franchise Operations Partner (FOP) to ensure follow-up and sustained execution

Support the rollout of new initiatives by building franchisee buy-in, assisting with training, and providing on-the-ground implementation support

Build strong, trusted relationships with restaurant managers, above-restaurant leaders, and franchise leadership to enable sharing of best practices and continuous improvement

Deploy based on FOP business planning to support critical initiatives and underperforming restaurants with targeted, hands-on operational support

Qualification

Restaurant operations experienceCoaching restaurant leaders4-wall operations understandingMicrosoft Office proficiencyProblem-solving skillsRelationship building

Required

8+ years of hands-on restaurant operations experience in QSR, restaurant, retail, food & beverage, or a similar industry

Demonstrated experience operating restaurants and leading restaurant teams across multiple roles and levels (e.g., General Manager, Area Coach, Multi-Unit Leader, Director, or equivalent)

Strong understanding of 4-wall restaurant operations, including food execution, labor, service, cleanliness, safety, and shift-level accountability

Proven ability to coach, influence, and develop restaurant leaders through direct engagement and field presence

Strong root-cause problem-solving skills with the ability to translate insights into practical, executable action plans

Ability to build strong, credible relationships with franchisees and operations leaders

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Must live within the market they support to enable frequent restaurant presence and rapid response

Travel required approximately 70%, primarily within the assigned market

Preferred

Prior Pizza Hut operations experience is a plus but not required

Experience supporting franchise systems or working in a highly decentralized, multi-operator environment

Company

Pizza Hut

Glassdoor3.5

Pizza Hut is an American restaurant chain and international franchise known for Italian-American cuisine including pizza and pasta. It is a sub-organization of Yum! Brands.

Founded in 1958

Plano, Texas, USA

10001+ employees