Georgetown University · 2 weeks ago
Senior Director of Technology Operations, Client Services and GOCard
Washington, DC
Full-time
Hybrid
Director/Executive
$104K/yr - $203K/yr
10+ years expGeorgetown University is a prestigious institution located in the heart of Washington, D.C., dedicated to rigorous academic programs and social justice. They are seeking a Senior Director of Technology Operations to lead and support various technology initiatives, oversee the Service Desk, and ensure continual improvement in technology services at the Capitol Campus.
EducationHigher EducationUniversities
Responsibilities
Lead and support network, security, GOCard, telecommunications, enterprise operations; to include Client Services and Service Desk Operations at the Capitol Campus
Serve as the technology expert with responsibility for leading technical initiatives in a fast-paced service-oriented environment
Oversee all technical aspects of the Technical Operations and Client Services group of the Information Systems Technology department
Manage the Service Desk that provides technology and AV support to Georgetown University Capitol Campus
Work with University and Capitol Campus network administrators, database administrators, security administrators, project managers, technical directors and application developers, Client Services and Helpdesk, as well as faculty, staff, students, project stakeholders and vendors as it pertains to implementation, maintenance, administration and design of all Technical Aspects of the Capitol Campus
Manage the service desk team and work with various stakeholders pertaining to the support and service management of the technical services provided at the Capitol Campus
Qualification
Required
Bachelor's degree (Master's Preferred) in Computer Science, MIS, masters in a computing field preferred or Commensurate experience
At least 10 years of total professional work experience in the IT field, including at least three years of data and voice network experience sufficient to demonstrate competency and capability with: IP telephony, VoIP, phones, network switches, routers, wireless access points, cabling infrastructure and standards to include copper, coax, and fiber, wireless technologies and three years of experience with cloud-based enterprise systems
5 or more years working in IT Operations in medium size work environments with 500 or more employees
Established project management skills
Knowledgeable in enterprise-wide applications, cloud systems, infrastructure, security, integration, system and database administration
Understanding of the interactions between applications, operating systems, system hardware, network services, and storage devices
Strong ability to work in a team with excellent customer service attitude and good verbal and written communication skills
Knowledge of security-related technologies to ensure the appropriate protection of enterprise data and systems
Familiarity with Single Sign-on (SSO) systems like Shibboleth
Excellent troubleshooting skills with the ability to perform Root Cause Analysis on complex IT operational issues
Managerial Knowledge of industry standard Ticketing software system like Fresh Service
ITIL v4 Certification
Preferred
PMI Certification -- desired
CISCO Meraki Certification(s) -- desired
CISSP Certification -- desired
Benefits
Medical
Dental
Vision
Disability and life insurance
Retirement savings
Tuition assistance
Work-life balance benefits
Employee discounts
An array of voluntary insurance options
Company
Georgetown University
Georgetown University is an academic and research institution.
5001-10000 employees
H1B Sponsorship
Georgetown University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (120)
2024 (89)
2023 (90)
2022 (77)
2021 (38)
2020 (52)
Funding
Current Stage
Late StageTotal Funding
$13.74MKey Investors
US Department of Commerce, Economic Development AdministationHyundai Hope On WheelsAndrew W. Mellon Foundation
2023-11-09Grant· $0.75M
2022-09-27Grant· $0.3M
2019-12-18Grant· $1M
Leadership Team
Randall Bass
Vice President, Strategic Education Initiatives
Bryan Alexander
Senior Scholar
Recent News
2025-11-06
Company data provided by crunchbase