Citizens · 2 weeks ago
Home Equity Production Services Specialist
Johnston, RI
Full-time
Onsite
New Grad, Entry LevelCitizens is a bank committed to providing excellent customer service and fostering an inclusive culture. The Home Equity Production Services Specialist role involves responding to inquiries about Home Equity Line of Credit applications and ensuring compliance with regulatory and bank guidelines while meeting productivity standards.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Accurately and professionally respond to all inquiries regarding Home Equity Line of Credit application from the time of data entry to the loan closing process
Make outbound calls and respond to inbound calls from customers and branch colleagues to schedule closings
Review and effectively, completely, and accurately communicate the details of the transaction to ensure that there are no surprises
Adhere to regulatory and bank guidelines
Meet department productivity and quality standards
Qualification
Required
Requires ability to navigate a data entry system or other relevant applications
Knowledge of policies and procedures relating to Home Equity products
Strong computer skills
Excellent verbal and written communication skills, telephone etiquette and friendly attitude
Effective interpersonal skills, must be a team player
Ability to work in a fast-paced environment
Dependable and willing to be flexible with work schedule, including working overtime as needed
Understanding of regulatory requirements
Preferred
Familiarity with Empower, Mainframe, Finesse Phone System and other internal bank systems preferred
Retail branch experience preferred
Call center experience preferred
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
Founded in 1828
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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