Southwest Airline Career Page · 4 days ago
Customer Service & Experience Design Summer 2026 Intern
Dallas, TX
Internship
Onsite
Intern
$20/hr - $22/hr
Start in 2026 SpringSouthwest Airlines is committed to providing a stable work environment with opportunities for learning and personal growth. The Customer Service & Experience Design Intern will support the team by enhancing customer experiences through research, data analysis, and design initiatives, contributing to projects that align with the company’s commitment to hospitality and operational excellence.
Airlines/Aviation
No H1B
U.S. Citizen Only
Responsibilities
Assist in researching and analyzing customer feedback and experience data
Support the development of customer journey maps and service design projects
Help create reports and presentations to communicate insights and recommendations
Collaborate with cross-functional teams to implement experience improvements
Participate in brainstorming sessions and contribute creative ideas for enhancing customer interactions
Perform ad hoc projects to support customer service and experience design initiatives
Qualification
Required
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available
Strong analytical and problem-solving skills
Excellent communication and collaboration abilities
Familiarity with design thinking principles and customer journey mapping
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Ability to manage multiple tasks and meet deadlines
Strong story telling skills
Progress toward a degree, major, or minor in Business Administration, Human Factors, Psychology, Design, User Experience (UX) or similar degree required
Minimum 2.5 cumulative GPA at the time of application
Must be at least 18 years of age
You must have a valid U.S. Social Security Number to complete the full hiring process
Preferred
Experience with data visualization or design tools (e.g., Adobe XD, Figma) is a plus
Progress towards a 4-year undergraduate degree preferred
At least 3 semesters remaining at the time the internship ends is preferred
Benefits
Free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel)
Interns will be provided any required equipment, such as a laptop, for the internship
Company
Southwest Airline Career Page
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job.
Founded in 1971
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase