NYC Health + Hospitals · 2 weeks ago
Coordinating Mgr - L A
New York, NY
Full-time
Onsite
Entry, Mid Level
$58K/yr - $66K/yr
1+ years expNYC Health + Hospitals is a leading healthcare provider dedicated to delivering high-quality care services. The Coordinating Manager is responsible for overseeing clinical intake operations, providing front-desk support, and ensuring efficient patient registration and pre-authorization processes.
Health CareHome Health CareHospitalMedicalNursing and Residential Care
Responsibilities
Performs other duties as assigned
Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.). Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area. Schedules routine appointments, follow-ups for visits and procedures that do not require or have already been pre-authorized. Refers all inquiries regarding pre-authorizations/certifications to the appropriate person
Responsible for collecting and completing any patient related documents. Assist patient in enrolling in EPIC my charts if necessary. Responsible for daily confirmation of patient appointments, with appropriate notations in system. Maintains schedule to ensure no gaps in scheduling system
Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use EPIC My charts. On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collect and ask patients to sign patient related documents including HIPAA, ABN, etc. Follow up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff
Scan all necessary documents (insurance cards, radiology requisitions, etc. when necessary) into the intake system. Monitors intake work queue for timely intake completion
Responsible for pre-authorizations and certifications. Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions clinician, if appropriate, to ensure accuracy and completeness of information
Assists patients who have a question regarding insurance coverage. Refers patients in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi plan determinations, any and all issues/questions/concerns relating to financial matters) to the appropriate business office contact
Maintains cooperative and professional relationships with clinical and non-clinical staff. Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions
Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged
Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for area section. Distributes materials according to content of communications and departmental procedures. Logs in materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures. Maintains copy for files. Faxes documents in accordance with departmental procedures. Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies
May assist, provide guidance and/or train staff with completing intake related duties
Qualification
Required
Master's degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling; and one (1) year of full-time experience in medically-oriented health care and medical support systems environment; or
Bachelor's degree from an accredited college or university in disciplines listed in “1” above; and two(2)years of full-time experience in medically-oriented health care and medical support systems environment; or
A satisfactory equivalent combination of education, training and/or experience, in which each year of relevant training and/or experience can be substituted for 30 semester credits from an accredited college or university. However, all applicants must at least have a Bachelor's degree or its educational equivalent
Company
NYC Health + Hospitals
NYC Health + Hospitals is an interconnected system of hospitals, health care centers, nursing homes, and home care.
10001+ employees
H1B Sponsorship
NYC Health + Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$3.9MKey Investors
The Leona M. and Harry B. Helmsley Charitable Trust
2022-07-26Grant· $3.9M
Leadership Team
Danielle DiBari
SVP Business Operations, Chief Procurement Officer and Chief Pharmacy Officer
Deborah Brown
Chief External Affairs Officer and Senior Vice President
Recent News
Fierce Healthcare
2026-01-03
Crain's New York Business
2025-12-02
Crain's New York Business
2025-11-22
Company data provided by crunchbase