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Michigan Institute Of Urology · 2 days ago

Patient Service Representative II

Livonia, MI

Full-time

Onsite

Entry, Mid Level

2+ years exp

Michigan Institute Of Urology is dedicated to providing exceptional care to patients, and they are seeking a Patient Service Representative II. This role involves ensuring patients receive top-notch customer service, coordinating clerical tasks, and facilitating the patient intake and checkout process.

Health CareHealth DiagnosticsMedical

Responsibilities

Acts as a resource to patient services staff, providing guidance on more complex issues/concerns

Actively participates in problem solving and identifying improvement opportunities

Welcomes and greets all patients and visitors, in person or over the phone

Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)

Collects outstanding patient balances

Obtains referrals and authorizations when required

Scans incoming faxes, consents, reports, and all other patient information into patient chart

Generates batch transmittal reports for each day

Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff

Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained

Responds to inquiries by patients, prospective patients, and visitors in a courteous manner

Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment

Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended

Ensures proper hand off of responsibilities once their task is completed

Meets established attendance criteria and starts work promptly

Punctual and dependent for assigned/confirmed shifts

Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions

Consistently demonstrates good use of time and resources

Ensuring that all medical records are accurate and complete

Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for

Performs other position related duties as assigned

Qualification

Customer serviceHealthcare systems operationsEMR navigationMicrosoft OfficeMedical terminologyHealth insurance knowledgeMathematical tasksOrganizational skillsInterpersonal skillsCommunication skillsProblem-solving

Required

High School Diploma or equivalent required

Minimum of 2-3 years' customer service experience required

Skill in using computer programs and applications including Microsoft Office

Knowledge in healthcare systems operations and experience in navigating EMRs

Ability to answer multiple incoming telephone calls

Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations

Customer-oriented with ability to remain calm in difficult situations

Ability to work independently and manage multiple deadlines

Ability to comprehend established office routines and policies

Ability to keep financial records and perform mathematical tasks

Knowledge of Medical Terminology

Excellent verbal and written communication skills

Proficient interpersonal relations skills

Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.)

Ability to navigate online health insurance portals to verify benefits

Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse

Complies with HR confidentiality standards