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Marriott International · 1 day ago

Director of Event Operations

Philadelphia, PA

Full-time

Onsite

Lead/Staff, Director/Executive

$104K/yr - $139K/yr

2+ years exp

Marriott International is a leading hospitality company, and they are seeking a Director of Event Operations. This role involves managing all event service, banquet, and event technology operations, ensuring high levels of service and maximizing revenue opportunities during events.

LeisureTourismTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Works with the management team to develop and implement the business plan and long term strategies for event operations

Establishes and monitors measurable goals for the department

Champions all standards, policies and procedures in the Event Operations departments

Oversees the execution of event logistics for all events

Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team

Ensures function space and corresponding heart of the house areas are cleaned and maintained

Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures

Participates in MVP audits and level certification for all technicians

Ensures employees maintain required certification

Assists with implementation and execution of all event related corporate initiatives and promotions

Ensures department is working within budget and adjusts expenditures according to revenues

Maintains awareness of current trends in event management and integrates into the operation in a timely manner

Reviews effectiveness of event operations annually and makes appropriate adjustments

Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations

Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events

Leads execution of activities in Event Operations to support the Event Management strategy

Leads event management/operations meetings

Coordinates the Event Operations members of Event Delivery teams

Works with culinary team to ensure compliance to food handling and sanitation standards

Works with Human Resources to ensure compliance with all applicable laws and regulations

Ensures that regular, ongoing communication is happening in all areas of event operations

Communicates effectively with property departments outside of Event Operations

Maintains a strong working relationship with guests/clients, vendors and competitors

Reviews staffing levels to ensure that guest service and operational needs are met

Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts

Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team

Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process

Qualification

Event ManagementBudget ManagementCustomer ServiceHospitality ManagementSalesMarketingLeadershipFoodBeverageTeam CoordinationCommunication

Required

High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area

Benefits

Bonus Eligible: Y

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Bethesda, Maryland, USA

10001+ employees

http://travel-brilliantly.marriott.com

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)