Apixio · 1 day ago
Client Delivery Specialist
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $90K/yr
2+ years expApixio is a leading healthcare intelligence company focused on delivering value and efficiency to health plan clients. The Client Delivery Specialist will facilitate the work product between Machinify and clients, handling requirements gathering, solution documentation, and process management to enhance client outcomes.
AnalyticsArtificial Intelligence (AI)Health CareInformation Technology
Responsibilities
Monitor client inventory in Machinify and client systems
Perform requirements gathering to problem solve for client issues arising in Operations’ day-to-day activities and implement appropriate processes to monitor resolution by utilizing the Client Action Log and Jira ticketing system
Enter, track, and follow up on tickets to ensure timely resolution for client production issues
Support internal Operations teams through regularly scheduled team meetings to determine appropriate process is handling changing needs including rule changes, process flow modifications, escalations
Support the client invoicing and/or reconciliation processes
Generate and transmit client reporting as required
Communicate and discuss larger issues with IT and Operations teams, continuing to act as liaison between teams until issues fully resolved
Attend external working client meetings with leadership teams and communicate pertinent information to appropriate internal teams, acting as a support system to client teams
Set up new users for clients in Machinify’s systems
Maintain system access requirements for client systems to perform inventory management work as necessary
Perform QA and UAT efforts as necessary
Other duties as assigned
Qualification
Required
2+ years' experience in data production preferred; and health industry knowledge and experience a strong plus
Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
Experience managing multiple clients/projects in a team environment
Experience independently structuring and executing complex analyses
Preferred
Health Plan experience
Payment Integrity experience
If you have worked operationally in a health plan over a provider
PMP certification
Benefits
PTO, Paid Holidays, and Volunteer Days
Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
Tuition Reimbursement
Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
Remote and hybrid work options
Company
Apixio
Connected Care Platform at the intersection of health plans and providers
201-500 employees
H1B Sponsorship
Apixio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (13)
2022 (10)
2021 (9)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$42.86MKey Investors
SSM PartnersBain Capital Ventures
2023-05-03Private Equity
2023-05-03Acquired
2016-05-24Series D· $19.3M
Leadership Team
Sachin Patel
Chief Executive Officer
John Schneider
CTO
Recent News
2025-09-06
Company data provided by crunchbase