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UPS · 1 day ago

Ops Senior Administrative Assistant ON-SITE 3rd shift Tues-Sat 23:00 - 7:30 EST

Durham, NC

Full-time

Onsite

Mid, Senior Level

$21/hr - $23/hr

1+ years exp

UPS is a Fortune Global 500 organization seeking an Operations Senior Administrative Assistant to join their team. The role involves handling customer requests, managing critical shipments, and communicating with customers and agents professionally in a fast-paced environment.

LogisticsMessagingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail

Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries

Communicate with customers and agents in a professional and courteous manner

Meet required team metrics

Stay current on all required training

Qualification

Customer service experienceMicrosoft Office proficiencyCall Center experienceTime ManagementGeography knowledgeOrganizational skillsCommunication skills

Required

At least 1 year of customer service experience

Time Management

Must be at least 18 years old and have a high school diploma or GED

Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM

Must have outstanding communication, customer service, and organizational skills

Be able to operate in a fast-paced and demanding environment

Be flexible - with the ability to work additional hours as business requires

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer