Chewy · 1 day ago
Manager, Customer Service I
Richardson, TX
Full-time
Onsite
Entry, Mid Level
2+ years expChewy is looking for a Manager, Customer Service to join the best customer service department in America at their Richardson, TX location. The right person will be a people leader responsible for building engaging teams and improving operational efficiency, with a strong focus on delivering an exceptional customer experience.
E-CommercePetRetail
Responsibilities
Develop, lead and coach floor leadership to build successful teams that deliver an exceptional customer experience
Establish peer-to-peer collaborations with peer Managers to enhance process efficiency
Use data to identify areas of opportunity, and develop action plans to improve important metrics and close performance gaps
Collaborate with other managers to establish and build SOPs for existing processes and procedures
Ensure that regular performance reviews and feedback is provided regularly to all levels of employees to ensure a highly engaged workforce
Maintain and implement new leadership onboarding initiatives to enhance the career pathing experience
Qualification
Required
2-5 years of multi-channel contact center management experience (Customer Service strongly preferred), with leadership track record and verifiable history of leading successful, high-volume teams in 300+ headcount environments
Adaptability to rapidly shifting goals, and willing to ‘roll up your sleeves' to solve a variety of challenges
Coaching skills that can impact both front-line agents and floor leadership
BS/BA degree or equivalent experience (i.e. 5+ years industry experience in lieu of degree)
Strong computer and internet proficiency in an e-commerce environment
Proficiency in MS Office suite (Excel is a must)
Outstanding oral and written communication skills, comfortability and ease in communicating information to a group
Position may require travel
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Jim Nelson
Director
Recent News
2026-01-07
2026-01-06
The Motley Fool
2026-01-02
Company data provided by crunchbase