Jane App · 1 month ago
US Insurance Expert
United States
Full-time
Remote
Mid, Senior Level
$72K/yr - $72K/yr
7+ years expJane is a company dedicated to simplifying the lives of healthcare practitioners and their patients. They are seeking an experienced US Insurance Expert to leverage deep Revenue Cycle experience to educate and support teams and customers in navigating insurance billing effectively.
Health CareSaaS
Responsibilities
Be the internal insurance authority - You’ll act as the go-to person for escalations, reviewing complex claim rejections and denials and helping our Support team identify root causes rather than one-off fixes
Educate and empower - You will help create clear, engaging learning content and guides for both customers and internal teams fostering continuous learning and development within the team
Lead escalations - You will support our team by resolving complex US insurance billing and rejection issues quickly and empathetically
Champion clinic confidence - Be a direct partner with clinics that need additional guidance - whether they’re onboarding or troubleshooting advanced billing setups - to ensure they feel supported and capable when using Jane’s insurance tools
Identify trends and insights - You will meticulously review support cases, find knowledge gaps, and collaborate cross-functionally to improve tools and workflows
Cross-collaboration - You’ll be the connective thread between teams at Jane - translating customer billing pain points into insights for Product, supporting education and enablement with up-to-date training material, and advising our Support teams on complex insurance workflows. Your ability to bridge communication between technical and operational teams will ensure that our billing tools evolve with accuracy and empathy
Support Jane’s Billing Service - You will provide expert input on complex billing questions, contribute to quality assurance, and participate in team training to ensure the service remains accurate, scalable, and trusted by clinics
Lead improvement from within - You will identify opportunities to simplify internal processes, close knowledge gaps, or strengthen cross-team alignment. You’ll take ownership of internal projects that improve how Jane supports our clinics and how our teams collaborate
Qualification
Required
7+ years of full Revenue Cycle experience as a biller within the United States - ideally with Physical Therapy, Chiropractic, or Acupuncture practices
Strong understanding of Commercial, BCBS, Medicaid, and Medicare billing requirements - and how they vary across states
Proven experience with provider credentialing and enrollment, eligibility checks, and prior authorizations
Deep expertise in claim submission and follow-up, including managing rejections, denials, disputes, and patient collections across multiple payer types (commercial, auto, Medicare/Medicaid, personal injury)
Familiarity with EDI workflows and clearinghouse processes (experience with Claim.MD is a plus)
Experience educating or training others in medical billing, coding, or credentialing - whether formally or through peer mentorship, with an ability to turn complex information into approachable learning
Comfortable acting as the escalation point for internal and customer-facing billing inquiries, bringing both expertise and calm to high-stakes situations
Naturally collaborative, working cross-functionally with Support, Product, Community, and Billing Service teams to ensure billing best practices are consistent, scalable, and accurate
Continuous learner who stays connected to real-world billing changes, payer updates, and evolving compliance requirements
A true improver - someone who identifies gaps, builds processes, and documents what they learn to make things easier for others
Human and helpful communicator who can balance technical accuracy with empathy, clarity, and patience
Comfortable working in a fast-paced, evolving environment, where ambiguity is normal and growth is constant
Benefits
Flexible benefits options
A range of health, dental, and vision plans, with a 100% employer-paid option
Income protection through life insurance and disability coverage
Choose between an FSA or HSA (with the high deductible plan option) for medical expenses
One Medical for virtual care
Spring Health for personalized mental health support
XP Health for vision care
Company
Jane App
Jane is an all-in-one health and wellness practice management platform designed to be helpful to you, no matter how or where you practice.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$112MKey Investors
TCVFrontier GrowthCIBC
2025-05-26Secondary Market
2021-01-01Secondary Market· $100M
2020-03-01Series Unknown· $10M
Leadership Team
Trevor Johnston
Co-Founder / Co-CEO
Recent News
Globe and Mail
2025-10-25
Company data provided by crunchbase