TSI - Transworld Systems Inc. · 1 month ago
Remote Call Center Rep - Starting Monday, February 2, 2026
United States
Full-time
Remote
Entry Level
$15/hr - $15/hr
1+ years expTSI - Transworld Systems Inc. is seeking ambitious and self-motivated individuals for a rewarding career in customer service. The role involves assisting customers with inquiries, ensuring accurate documentation, and providing detailed explanations regarding account status.
AnalyticsCRMFinancial ServicesMarketingOutsourcing
Responsibilities
Assist customers with inquiries/concerns
Ensure all account information is accurately documented and inputted into client system
Provide detailed explanations of account status and inquiries to customers
Adhering to State and Federal regulations pertaining to your job duties
Assist customers with delinquent accounts according to various state guidelines
Consistently discuss additional product and service offerings with customers on qualified calls
Utilize exceptional communication skills to fulfill both client and customer goals
Maintain an average Inbound Handle Time
Achieve Quality Assurance goals
Adhere to Production measures (time spent on calls, schedule adherence, etc.)
Qualification
Required
Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties
Effective call handling skills and high levels of professionalism are required
A strong focus on exemplary shift attendance is required
The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications
A High School graduate/ equivalent is required
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload
Preferred
One to two years' experience working in a call center environment is preferred
Benefits
Paid training
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Company
TSI - Transworld Systems Inc.
Transworld Systems Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Angela Armstrong
Executive Vice President & General Manager
Recent News
2026-01-16
2025-09-16
2025-08-18
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