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Homecare Homebase · 1 day ago

Account Executive

Dallas, TX

Full-time

Hybrid

Senior Level

7+ years exp

Homecare Homebase is a company focused on providing solutions in the home health sector, and they are seeking an Account Executive to serve as the primary strategic and relationship client advisor. This role involves managing client relationships, ensuring account retention, and collaborating with internal teams to achieve client satisfaction and growth objectives.

Health Care

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Creation and management of annual account plans focused on Account Retention long term, Expansion of new business and Expansion of c-suite and senior level account relationships. Account plans should include at a minimum:

Client's Annual strategic objectives

Homecare Homebase's strategic objectives and quarterly tactics to grow new sales

Homecare Homebase's strategic objectives and quarterly tactics to expand relationships

Homecare Homebase's calendar of events for quarterly meetings and relationship building events

Collaboration with Sales on development, management and execution of Pipeline supporting quarterly and annual new business closure

Management and execution of client organization chart from CEO down to VP level identifying:

Current relationship status

Current Homecare Homebase's support status

Up keep of tactics to engage all and neutralize any negative client individuals

Ensure the overall quality of all account engagements, applying knowledge of industry trends and best practices and suggesting alternative solutions/approach when appropriate in order to meet client objectives most effectively

Establish & maintain a clear understanding of the client's business in order to drive continued utilization and adoption of Homecare Homebase solutions for assigned account(s).This includes

Facilitation of training & user outreach campaigns tailored to solutions implemented and account user-base

Identification of adoption barriers and threats, and creating actionable and measurable plans to proactively address

Establishing new relationships within the user community and ensuring regular touch points with existing users

Understanding and appreciation of operations roadmap, priorities and key operational activities for assigned account(s), which will be managed by the Customer Experience Manager

Point of contact for Client Senior Leadership escalations.All issues should be collaboratively reviewed by Customer Experience Manager, Director of Client Services, and AVP of Client Services

Contributes to contract, statement of work, and change order documentation with Sales

Manage time & expenses (T&E) for assigned account(s)

All other duties as assigned

Qualification

Client managementConsulting experienceChange ManagementContractual NegotiationsOperational ExcellenceExecutive Strategy DeploymentAnalytical skillsVerbal communicationWritten communicationPresentation skillsTeam player

Required

Bachelor's degree in a related field

Minimum of 7+ years relevant client management and consulting experience

Minimum of 10 years relevant experience, preferably within a home health or hospice organization or healthcare-focused management/strategy firm

Working knowledge of basic home health / hospice operations

Demonstrated knowledge/subject matter proficiency in at least two of the following areas: Change Management, Evolution of Health Care, specifically as it relates to the post-acute arena, Contractual Negotiations and Licensing, Operational Excellence, Executive Strategy Deployment

Demonstrated ability to establish credibility and lead as a trusted advisor to Director-level and above in order to influence decisions at all levels of an organization

Ability to clearly define and articulate account vision for assigned clients, that places appropriate emphasis on client satisfaction, operational excellence and account profitability

Ability to translate Homecare Homebase product and/or strategic direction into client-specific recommendations, using consultative selling skills to obtain client buy-in and adoption

Ability to establish and maintain a clear understanding of the client's business and strategic objectives in order to frame operations & services engagements that can be executed on

Travel required (approximately 75%)

HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions