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Spectrum · 2 days ago

Supervisor, Field Service (FTVI)

Reno, NV

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Spectrum is a leading provider of communication and entertainment products. The Supervisor Field Service (FTVI) role involves leading a team of technicians, ensuring they deliver high-quality service while managing both field and administrative tasks.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Lead a team of 12-15 technicians

Build internal and external relationships with Field Technicians and Spectrum’s customers

Manage all partner teams to enhance customer and employee experiences

Support FTVI’s remotely and in person

Achieve performance goals

Support the development of others

Balance time between field and administrative tasks

Qualification

Supervisory experienceField technician experienceAnalytical skillsBasic computer skillsMS OfficeProject managementTime managementCommunicationTeam-oriented

Required

Education: Bachelor's degree in Business or related field

Experience: Field technician experience (4+years), supervisory experience in a field service capacity, performance management experience

Technical Skills: Basic computer/technology skills, MS Office

Skills: Analytical, project management, time management, communication

Preferred

Experience working with Enterprise services and the related technologies

Industry related certifications (NCTI or SCTE)

Benefits

Comprehensive pay and benefits package

Supporting all aspects of their well-being at every stage of life

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees