Inside Higher Ed · 2 weeks ago
Assistant Director, Client Systems & Device Strategy
Winston-Salem, NC
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expInside Higher Ed is seeking an Assistant Director for Client Systems and Device Strategy at Wake Forest University. This strategic role involves overseeing a technical team, managing enterprise device management platforms, and ensuring alignment with campus needs through collaboration and continuous improvement.
Digital MediaEducationHigher EducationJournalismRecruiting
No H1B
Responsibilities
Develops and oversees the long-term enterprise system environment expertise and strategy for device management, security, and software delivery to enhance the campus experience
Directly manages a technical team focused on administering and configuring enterprise tools, including Jamf, SCCM, Intune, enterprise software distribution, and CrashPlan enterprise backup
Build and maintain enterprise vendor partnerships for the benefit of Wake Forest University community, advocating for features, adjustments, fixes or other improvements to the campus experience
Continually assesses the performance and efficacy of client-facing enterprise systems and device configuration
Develops and implements process and quality improvements to align configuration with evolving campus needs
Leads initiatives to maintain team focus on application and device security configuration in partnership with Information Security colleagues
Maintains the security and confidentiality of private, proprietary or sensitive information and data
Collaborates with campus partners to conceive and develop emerging and/or improved technologies and system configurations
Collaborates with other managers/leaders in the IS department to ensure continuous improvement in system quality and operations
Provides supportive leadership, integrity, and accountability to a team of technical staff, guiding and developing them in strategic device management
Establishes and recommends processes and protocols related to device management, system configuration, and security
Availability to work after hours and/or weekends and on-call, as necessary or as scheduled
Other duties as assigned
Qualification
Required
Bachelor's degree or equivalent experience
5-8 years professional experience including 2 years supervisory experience
Excellent ability as a manager and leader of highly technical staff
Deep technical knowledge and hands-on experience in administering and strategically utilizing enterprise device management platforms such as Jamf, SCCM, and Intune
Strong knowledge and experience in systems analysis, administration, and continuous improvement of security configurations
Honors a NIST framework-aligned approach and other information and data security best practices
Experience in establishing short-range and long-range departmental goals to achieve functional area objectives, specifically for enterprise device and system strategies
Ability to skillfully and sensitively coordinate the efforts of multiple technical teams within and outside of Information Systems
Experience supporting students and BYOD (bring your own device) devices
Effective and insightful decision-making abilities, particularly in high-pressure or urgent situations related to enterprise system stability
Availability to work after hours and/or weekends and on-call, as necessary or as scheduled
Preferred
Supplemental computer hardware and software knowledge and work experience
Project management experience
ITIL, A+, or other enterprise IT certifications
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
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