Fireworks AI · 15 hours ago
Support Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expFireworks AI is a leading company in generative AI infrastructure, known for its high-quality models and innovative projects. They are seeking a Technical Support & Community Engineer to manage technical support requests, engage with the developer community, and enhance customer satisfaction by resolving issues efficiently.
Artificial Intelligence (AI)Data ManagementSaaSSoftware
Responsibilities
Own and drive resolution for customer support requests, including managing the Discord community, handling customer communication around active issues and incidents, and responding to inquiries in a timely, helpful manner
Identify and surface sales, partnership, and product opportunities discovered through support conversations when appropriate
Investigate and troubleshoot issues when reported by customers by looking into logs and other internal tooling
Triaging product issues to the product and engineering team
Contributing to a knowledge base for the broader support team
Coordinate access to HIPAA, GDPR and other compliance-related documentation as needed
Proactively explore and implement process improvements, including opportunities for automation using AI tools
Qualification
Required
2+ years of experience in a forward-deployed or customer-facing technical role
Basic Python and scripting experience
Strong passion in the AI field and basic knowledge of how modern AIs are built
Strong technical acumen with the ability to understand, investigate, and resolve customer issues
Experience performing technical troubleshooting, including collecting debugging information and triaging problems
Excellent communication skills and high degree of customer empathy
Comfort working in a fast-paced startup environment with evolving processes and responsibilities
Preferred
Bachelor's degree in computer science or equivalent
Experience supporting AI/ML platforms
Prior experience in community management (e.g., Discord, GitHub, or forums)
Company
Fireworks AI
Fireworks AI is an advanced platform that enables users to build, tune, and scale AI applications using open-source models
51-200 employees
H1B Sponsorship
Fireworks AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (3)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$327MKey Investors
Sequoia CapitalBenchmark
2025-10-28Series C· $230M
2025-10-28Secondary Market· $20M
2024-07-07Series B· $52M
Leadership Team
Lin Qiao
CEO and cofounder
Aishwarya Srinivasan
Head of AI Developer Relations
Recent News
Dynamic Business
2026-01-20
2026-01-19
2026-01-16
Company data provided by crunchbase