Four Seasons Hotels and Resorts · 1 day ago
Night Manager
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $84K/yr
2+ years expFour Seasons Hotels and Resorts is a luxury hotel chain committed to creating exceptional guest experiences. The Night Manager is responsible for overseeing the overnight operations of the hotel, managing staff, and ensuring guest satisfaction during the night shift.
HospitalityHotelLeisureRental PropertyTravel
Responsibilities
Directly manages the activity of the overnight staff - direct oversight of the Front Desk while providing general oversight of all other hotel employees on the third shift. This includes Guest Services, Communications (PBX), Housekeeping, Food & Beverage, etc
Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements
Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met
Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Desk Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator
Qualification
Required
Viable candidates must have a minimum of two years' experience in hotel front desk operations, with at least one year in a supervisory/management role
Strong business and work ethic required
Ability to quickly and positively establish rapport is required
Above average communication skills - both written and oral - are required
Works harmoniously and professionally with co-workers and supervisors
Preferred
Knowledge of property management systems required. Opera and Delphi knowledge preferred
Candidates with a degree in hospitality, or similar, are preferred
Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration
Benefits
Market-leading benefits (Medical, Dental, Vision )
401(k) Retirement Plan
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
H1B Sponsorship
Four Seasons Hotels and Resorts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
Canada NewsWire
2025-12-10
2025-12-10
Company data provided by crunchbase