Quest Diagnostics · 1 day ago
Manager, IT Service Management
Secaucus, NJ
Full-time
Hybrid
Mid Level
$130K/yr - $150K/yr
4+ years expQuest Diagnostics is a leading provider of diagnostic information services. They are seeking a ServiceNow Change Manager to oversee the entire lifecycle of IT changes, ensuring changes are risk-assessed, approved, and implemented to minimize service disruption and align with business goals.
BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
Lead and facilitate the day-to-day execution of the ITIL change management process, including normal, standard, and emergency changes, ensuring compliance with established policies and standards
Process and manage RFCs, ensuring they are properly documented with scope, purpose, potential impact, and a backout plan using the ServiceNow change management module
Conduct thorough impact and risk assessments for proposed changes to identify potential conflicts and develop mitigation strategies. Utilize Configuration Management Database (CMDB) data in ServiceNow to understand impact on related services and infrastructure
Chair and manage CAB meetings, guiding discussions among stakeholders to balance potential risks and rewards and ensure informed decision-making for high-risk changes
Coordinate and schedule change implementations, using ServiceNow's scheduling tools and interactive calendars to avoid conflicts and minimize downtime
Design, develop, and manage communications to ensure all stakeholders, from technical teams to senior leadership, are informed about planned changes and their potential effects
Ensure all changes are fully documented for accountability and compliance purposes. Participate in internal and external audits as the subject matter expert for the change management process
Monitor key performance indicators (KPIs) and metrics to assess change effectiveness and identify areas for improvement in the change process. Proactively identify opportunities for automation within the ServiceNow environment
Qualification
Required
4+ years of professional ITIL Change Management experience, with at least 3 years of experience managing/supporting enterprise-level software applications
In-depth knowledge and hands-on experience using the ServiceNow platform for Change Management
Familiarity with other ITSM processes like Incident and Problem Management is a plus
Strong facilitation, communication, and influencing skills
High attention to detail, strong teamwork, and the ability to manage multiple priorities in a fast-paced environment
Preferred
Ability to multi-task
Analytical skills
Ability to follow verbal or written instructions
Effective oral and written communication skills
Handling stress & emotions
Making decisions
Adjusting to change
ServiceNow best practices
Change Management
Other ITIL processes
Leadership
Critical thinking
Benefits
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
HealthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 'MyDay' off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
And so much more!
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
10001+ employees
H1B Sponsorship
Quest Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (38)
2023 (74)
2022 (56)
2021 (49)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-01-06
Company data provided by crunchbase