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PNC · 2 days ago

Business Center Assistant Manager

West Caldwell, NJ

Full-time

Onsite

Mid Level

$48K/yr - $113K/yr

3+ years exp

PNC is a financial services company that values its people as their greatest differentiator. As a Branch & Business Center Assistant Manager, you will oversee the operational soundness of the branch, manage team performance, and drive revenue through client interactions.

BankingFinanceFinancial Services

No H1B

Responsibilities

Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines

Manages service and operational aspects of a Branch & Business Center branch

Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members

Leads through influence and impacts a broad range of eco-system partners in an omni channel environment

Drives revenue and loyalty through proactive interactions with clients

Influences a range of eco-system partners in an omni channel environment

Manages, coaches and executes a proactive client experience within an omni channel environment

Provides solutions and advice to improve client financial well-being

Leads effective problem resolution

Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships

Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households

Consistently inspects, supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty

Drives the employee engagement experience

Responsible for acquiring and retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures

Coaches employees to achieve performance and activity expectations

Leads the performance management process for direct reports

Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements

Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures

Exercises sound decision making to identify and mitigate potential risk

Manages operational, human capital, reputational and business risk through adherence to established policies and procedures

Qualification

BankingClient CounselingCustomer Experience (CX)People ManagementSales ManagementDecision MakingProactive BehaviorManaging Multiple PrioritiesDigital AwarenessBranch Banking ServicesSellingEffective CommunicationsResults-Oriented

Required

3+ years of related experience

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Associates degree