NEOGOV · 1 week ago
911 Dispatcher/Records Clerk
Monroe, OH
Full-time
Onsite
New Grad, Entry Level
$25.69/hr - $25.69/hrNEOGOV is seeking a 911 Dispatcher/Records Clerk for the City of Monroe, OH. The role involves providing dispatch and communication support services for police, fire, and emergency medical responders, while managing incoming calls and maintaining records related to public safety incidents.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receives high volumes of incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls; questions callers to determine their locations, and the nature of their problems to determine type of response needed; determines response requirements and relative priorities of situations; uses public safety radio equipment to dispatch police, fire, EMS and public works in accordance with established procedures; views police GPS system and maintains watch for unit safety; utilizes computer-aided dispatch system facilities for complaint taking and coordination of public safety incidents; initiates the public safety alerting systems; may provide emergency medical instructions to callers; refers calls not requiring dispatches to appropriate departments and agencies; records details of calls, dispatches, and messages
Monitors various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations; observes alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area; relays information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification; maintains files of information relating to emergency calls, such as personnel rosters, and emergency call-out and pager files
Enters, updates, and retrieves information from teletype networks and computerized data systems regarding such things as warrants, subpoenas, wanted persons, stolen property, vehicle registration, and stolen vehicles. Opens, updates, maintains, and closes police records, correspondence, documents, files, reports, and various other material; ensure the preparation of court orders for records- seal/ expunge and the preservation of evidence; ensure the compilation and preparation of police and administrative reports for courts, and law enforcement agencies as requested. Completes the redaction of records and video recordings and the completion of records requests as applicable to current laws and policy
Greets public walk-ins, answers questions, or refers to appropriate staff personnel or agencies; prepares routine correspondence, forms, memos, and maintains files; prepares copies, faxes documents. Prepares reports and audio recordings if needed. Ability to participate in and provide testimony in court proceedings with the goal of successful prosecution of criminal cases
Attends meetings and serves on committees, as required; attends various meetings, seminars, and workshops
Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions
Demonstrates prompt, regular, and predictable attendance. Ability to get along with others
Performs other duties as assigned
Qualification
Required
Completion of secondary education or equivalent (high school diploma or GED)
Ability to pass a comprehensive background check
Must possess a valid driver's license
Must remain insurable under the City's vehicle insurance policy
Must possess an Ohio Law Enforcement Automated Data System (LEADS) certification or be able to obtain an Ohio Law Enforcement Automated Data Systems certification within six (6) months of employment
Must be a Notary Public for the State of Ohio or be able to become a Notary Public for the State of Ohio within three (3) months of appointment
Benefits
Generous vacation
Holiday
Leave benefits
Sick time accrual
Medical
Dental
Vision
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase