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Pacific University · 2 weeks ago

Electronic Health Records Support Analyst

Forest Grove Campus - Forest Grove, OR 97116

Full-time

Hybrid

Mid Level

Pacific University is dedicated to excellence in teaching and scholarship, and they are seeking an Electronic Health Records Support Analyst to oversee the implementation and management of electronic health records and clinic-related software applications. The role involves providing support to clinical teams, optimizing clinic operations, and managing various clinical applications such as Epic and Topcon Harmony.

Higher Education

No H1B

Responsibilities

Provide direct support to clinical, operations, and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the clinics assigned

Collaborate with clinic leadership and end users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes

Provides support for Topcon Harmony PACS and other clinical applications at Pacific University clinics

Responsible for chart corrections and patient merges within Epic and Topcon Harmony

Responsible for creating and maintaining Provider Master File (PMF) records and Epic User Accounts within Epic as well as user accounts within other clinical applications such as Harmony, Compulink Advantage, and Artera

Tests Epic Enhancement and Service Packs as well as Topcon Harmony upgrades as they come available. Creates training material and provides end user training on changes being introduced through these system updates

Works closely with community partners to manage IntraService Area Referrals through Epic

Facilitates changes within the Pacific Healthcare System as changes are introduced as part of workflow optimization, issue resolution, Epic upgrades or at the recommendation of University Compliance. Works with Healthcare Operations team to determine departments that are required to change

Manages projects pertaining to clinical applications as the need arises

Collaborates with OCHIN, Pacific University Colleagues, and end users in the development and optimization of workflows. Utilizes MS Visio to document new workflows or workflow changes

Creates end user training material in both PDF and video formats supporting the utilization of the Epic for all end users

Manages collaboratively with Healthcare Operations team an expansive online library of reference material, made available through the Service Portal Knowledgebase

Provides training to new workforce members, providers, and students prior to their start in clinic

Provides competency/efficiency training to existing users on changes to workflows and upgrades as implemented

Manages Artera software ensuring accurate integration with Epic's

Responsible for supporting all modules of Epic EHR used at Pacific University (registration, billing, documentation, ect)

Works closely with OCHIN and end users to troubleshoot and resolve issues pertaining to the Epic modules

Manages TDX Services Portal as part of managing incoming help requests from clinics staff, students, and providers

Qualification

Epic EHR systemElectronic Health RecordsTopcon Harmony PACSMS VisioMS OfficeTeaching experienceReport writingCommunication skillsCritical thinkingTeamwork

Required

Experience with Electronic Health Records use, teaching or support

Experience working in a clinical setting and familiar with medical terminology, procedures and processes

BA or BS required, preferably with a major or certificate in healthcare administration, health information management, health information technology or a related field. Related work experience preferred

Required knowledge and experience with Epic or other similar EHR system

Communicates with students, faculty, staff and the public

Builds on basic learning and carries it from one situation to another

Demonstrates critical thinking skills in problem solving and decision-making

Asks questions and seeks assistance

Takes responsibility to eliminate the source of problems

Demonstrates confidentiality regarding information pertaining to all patients, students, faculty and staff

Maintains proper appearance and personal conduct for the employee's particular job

Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds

Demonstrates ability to work in a team environment

Preferred

Software training experience and/or other teaching experience involving adult learners is helpful

Familiarity with various Electronic Health Record Systems

Proficient in using MS Office including Excel, Visio and MS Word

Report writing and report validation skills are strongly desired

Familiarity with ambulatory clinic workflows

Benefits

Generous paid time off (for vacation, holidays—including winter break—and sick leave)

Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)

Comprehensive dental and vision plans

Generous retirement contribution after one year of service with no match required

Free mental health appointments

Tuition remission for employees and their dependent child(ren) who meet eligibility requirements

On-campus benefits, including free access to our sports facility and library

Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (including kayaks, snowshoes, and bikes)

Company

Pacific University

Pacific University is a diverse learning community offering a unique combination of undergraduate, graduate and professional programs in the liberal arts and sciences, education, business, optometry and the health professions.

Founded in 1849