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Munich Re · 1 day ago

Head of Subsection - Data Prod Support 1

Hartford, CT

Full-time

Onsite

Director/Executive

10+ years exp

Munich Re is a leading global reinsurer, and they are seeking a Head of Subsection - Data Prod Support 1 to lead a team of IT professionals. The role involves overseeing technical support, managing production incidents, and developing strategic roadmaps for IT Data Production support.

FinanceInsuranceInsurTechRisk Management

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Lead a team of strong and diverse IT professionals with a strong focus on future proof IT skills and possess a business service mindset

Organise and provide all levels of technical support for any supported system issues

Partner with platform teams where necessary to support software/platform updates

Partner with development teams to assimilate/transition support during the active development cycle

Support small enhancements / fixes and manage an extensive backlog across multiple entities in conjunction with key business product owners

Implement and maintain monitoring/alerting. Report on the SLA’s of the systems. Manage all associated dashboards

Oversee the resolution of production incidents, ensuring timely and effective solutions while minimising downtime and impact on business operations

Manage the associated implementation of changes tied to incidents and small enhancements to data production environments, ensuring they are thoroughly tested and follow established protocols

Manage run level status reporting including financials, resource and capacity management and financial planning. Act with the delegated authority of leadership

Proven experience owning business and partner/vendor relationships

Ability to develop and execute a strategic roadmap for IT Data Production support that aligns with the organization's goals and objectives

Stay abreast of industry trends and emerging technologies, working with IT Architecture teams to recommend and implement tools & solutions that enhance data production support capabilities

Qualification

IT data supportStrategic roadmap developmentLeadership skillsProblem-solving skillsCommunication skillsConsulting styleListening comprehensionCollaboration skillsMentoring skillsPresentation skillsNegotiation skills

Required

Sound technical skills

Ability to collaborate across teams both on-off shore

Think both from an operational + delivery IT mindset

Lead a team of strong and diverse IT professionals with a strong focus on future proof IT skills and possess a business service mindset

Organise and provide all levels of technical support for any supported system issues

Partner with platform teams where necessary to support software/platform updates

Partner with development teams to assimilate/transition support during the active development cycle

Support small enhancements / fixes and manage an extensive backlog across multiple entities in conjunction with key business product owners

Implement and maintain monitoring/alerting

Report on the SLA's of the systems

Manage all associated dashboards

Oversee the resolution of production incidents, ensuring timely and effective solutions while minimising downtime and impact on business operations

Manage the associated implementation of changes tied to incidents and small enhancements to data production environments, ensuring they are thoroughly tested and follow established protocols

Manage run level status reporting including financials, resource and capacity management and financial planning

Act with the delegated authority of leadership

Proven experience owning business and partner/vendor relationships

Ability to develop and execute a strategic roadmap for IT Data Production support that aligns with the organization's goals and objectives

Stay abreast of industry trends and emerging technologies, working with IT Architecture teams to recommend and implement tools & solutions that enhance data production support capabilities

Strong IT influencing leadership/mentoring skills and experience with a track record of empowering people to execute efficiently towards a common and understood goal

Ability to work in a complicated environment with multiple global jurisdictions

Ability to successfully manage multiple, competing priorities and coordinate multiple tasks to ensure that work output from others is delivered on-time and accurately while operating in a fast-paced and rapidly evolving environment

Ensure a consulting and collaborative working style creating a culture of accountability and sharing

Advanced verbal and written communications skills as well as strong listening comprehension

Cross team engagement and presentation skills are essential

Must be able to clearly communicate / concisely articulate outages both verbally and in writing

Ability to negotiate implementation timelines with key stakeholders including business leaders, IT teams, and external partners ensuring alignment and effective communication

Provide regular reports and updates to management on the status of data production support activities, performance metrics, and key initiatives

Excellent problem-solving skills, with the ability to address challenges and implement effective solutions

10+ years of experience and in-depth knowledge of IT data support / delivery and all associated principles

Prior experience in the insurance field or a closely related domain in support of specialty lines

Company

Munich Re

Glassdoor4.2

Munich Re is an insurance company that provides reinsurance, insurance, and risk solutions.

Founded in 1980

Munich, Bayern, DEU

10001+ employees

https://www.munichre.com

H1B Sponsorship

Munich Re has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (4)

2024 (7)

2023 (3)