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FrankCrum Staffing · 5 days ago

Sr. Business Solutions Analyst

Clearwater, FL

Full-time

Onsite

Senior Level

7+ years exp

FrankCrum is a family-owned business-to-business entity that provides various employer solutions and has been recognized as a Top Workplace. The Sr. Business Solutions Analyst will support various applications used by Frank Winston Crum Insurance, partnering with business leaders to define initiatives, translating strategic goals into actionable plans, and ensuring quality standards across programs.

Employee BenefitsEmploymentRecruitingStaffing Agency

Growth Opportunities

Hiring Manager

Gina Hofferica

Responsibilities

Partner with business leaders to frame initiatives: define business value, customer outcomes, and clear success metrics tied to FWCI’s strategic goals and value map. Ensuring every decision creates genuine value

Designs and leads the analysis approach for programs or major domains (discovery plan, stakeholder engagement model, artifact set, decision forums)

Translates strategic goals into actionable portfolios of features, user stories, and process changes, sequenced for incremental value delivery

Establishes and enforce quality standards for requirements, UAT, and release readiness across assigned programs

Oversees UAT strategy and execution across multiple channels, ensuring robust coverage of edge cases, integrations, and business controls

Anticipates operational, data, and compliance impacts and ensure they are accounted for in design, testing, and change/adoption plans

Acts as a proxy for Product Owners or business leads when needed, ensuring decisions align with value, risk, and customer impact

Leads BA communities of practice, training sessions, and playbook improvements to uplift the overall discipline

Identifies and drives enhancements to BA practices, standards, and tools

Demonstrates the broader organizational ecosystem and end-to-end workflows, not just a single project or system

Demonstrates experience defining and using KPIs and metrics to guide decisions and measure success

Knowledge across multiple domains (policy/rating, billing, portals, data/reporting) and the carrier value map

Qualification

Business analysisP&C Insurance experienceKPIMetrics definitionStakeholder engagementUAT strategyProcess improvementTraining facilitationChange managementAnalytical thinkingCross-functional collaborationCommunication skillsProblem-solvingTeam leadershipDecision-makingCustomer focus

Required

Bachelor's degree in business, technology, mathematics, or related field (or equivalent experience)

7–10+ years of progressive business analysis experience in P&C Insurance (or equivalent), including leading large or complex initiatives

Proven track record of influencing senior stakeholders, facilitating alignment, and delivering measurable business outcomes

Demonstrated experience defining and using KPIs and metrics to guide decisions and measure success

Preferred

CBAP, PMI-PBA, CSPO, or equivalent preferred, not required

Benefits

Health Insurance is zero dollar paycheck cost for employee's coverage and only one-hundred-ninety-five dollars a month for family!

Dental and Vision Insurance

Short Term Disability and Term Life Insurance at no cost to the employee

Long Term Disability and Voluntary Term Life Insurance

Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance

401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match

Employee Assistance Program at no cost to the employee

Flexible Spending Accounts for Medical and Dependent Care Reimbursement

Health Savings Account funded by FrankCrum

Paid time off and holiday pay

Education reimbursement

PTO cash out

Tickets at Work

Access to the Corporate America Family Credit Union

Employee and client referral bonus programs

Disaster Relief Fund for employees