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Konica Minolta Business Solutions U.S.A., Inc. · 2 weeks ago

Lead Generation Associate - Inbound

Ramsey, NJ

Full-time

Onsite

New Grad, Entry Level

Konica Minolta Business Solutions U.S.A., Inc. is a company focused on digital transformation and business technology solutions. The Lead Generation Associate - Inbound will be the first point of contact for prospective customers, providing assistance and guiding them through the initial sales process while ensuring a positive customer experience.

Business IntelligenceCloud Data ServicesDocument ManagementEnterprise Resource Planning (ERP)Information TechnologyManufacturingMobile AppsPrintingUnified CommunicationsWeb Development

Responsibilities

Engage with customers via live chat, phone, email, and web forms, delivering prompt and professional assistance

Qualify inbound sales leads by understanding customer needs

Actively support pre-sales and post-sales inquiries, ensuring customers receive accurate and helpful information

Schedule appointments with qualified prospects to advance the sales process

Demonstrate strong product knowledge and technical selling skills across all core offerings

Leverage expertise in Konica Minolta hardware and services to identify solutions and educate customers on features and benefits

Collaborate with internal teams to resolve complex customer requests

Maintain accurate records in the CRM system, including appointment scheduling and lead tracking

Document product issues and share customer feedback to help identify trends and improve the overall experience

Perform data entry and reporting tasks to support management

Manage time effectively to meet personal and team goals while contributing to a collaborative inside sales environment

Qualification

CRM softwareCustomer serviceMicrosoft SuiteSalesforceInterpersonal skillsAI ToolsMultitaskingCommunication skillsAttention to detailOrganizational skills