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Konica Minolta Business Solutions U.S.A., Inc. · 1 week ago

Inbound Lead Generation Associate

Ramsey, NJ

Full-time

Onsite

New Grad, Entry Level

Konica Minolta Business Solutions U.S.A., Inc. is a company that supports digital transformation through its Intelligent Connected Workplace portfolio. The Inbound Lead Generation Associate will engage with customers via live chat, phone, and email, assist with sales opportunities, and provide customer support to enhance the overall customer experience.

Business IntelligenceCloud Data ServicesDocument ManagementEnterprise Resource Planning (ERP)Information TechnologyManufacturingMobile AppsPrintingUnified CommunicationsWeb Development

Responsibilities

Engage with web live chat, phone, and email from customers, providing real time assistance ranging from potential sales opportunities to customer inquiries, and assisting in purchases online

Determine customer needs and expectations for all inbound sales leads and ecommerce inquiries while making recommendations to maximize the customer’s experience

Actively participate in pre-sales & post-sales support which includes answering questions (includes: product selection, usage, and troubleshooting)

Sets appointments with prospects

Demonstrate technical selling skills and product knowledge in all core offerings

Use thorough knowledge around key Konica Minolta hardware and services to identify solutions to customer needs. When necessary, educate customers about terminology, features and benefits of eCommerce products

Work with internal resources to resolve any complex customer requests

Assist customers with completing sales outside of the eCommerce platform as needed, including using the CRM system and setting appointments

Document product issues and provide customer feedback to help identify trends that may affect the customer experience

Perform data entry to support management team reporting

Manage time effectively, meeting personal and company goals, and working effectively with other members of the inside sales team

Qualification

Technical selling skillsProduct knowledgeCustomer service principlesCRM system proficiencyMultitasking abilityCommunication skillsAttention to detailOrganizational skills

Required

Engage with web live chat, phone, and email from customers, providing real time assistance ranging from potential sales opportunities to customer inquiries, and assisting in purchases online

Determine customer needs and expectations for all inbound sales leads and ecommerce inquiries while making recommendations to maximize the customer's experience

Actively participate in pre-sales & post-sales support which includes answering questions (includes: product selection, usage, and troubleshooting)

Sets appointments with prospects

Demonstrate technical selling skills and product knowledge in all core offerings

Work with internal resources to resolve any complex customer requests

Assist customers with completing sales outside of the eCommerce platform as needed, including using the CRM system and setting appointments

Document product issues and provide customer feedback to help identify trends that may affect the customer experience

Perform data entry to support management team reporting

Manage time effectively, meeting personal and company goals, and working effectively with other members of the inside sales team

Computer literate with the ability to learn customer service software applications. Must have strong typing skills

Strong interpersonal, verbal, written communication, and listening skills

Ability to have dynamic, non-scripted chat/phone conversations with client

Strong attention to detail and accuracy