DeKalb County School District · 3 months ago
Central Office_CARE Team, Total Rewards (Human Resources) 2025-2026
Stone Mountain, GA
Full-time
Onsite
New Grad, Entry LevelDeKalb County School District is seeking a CARE Team Member in Total Rewards within their Human Resources division. The role focuses on ensuring the accuracy and integrity of Total Rewards data and transactions, investigating discrepancies, and improving HR processes.
Primary/Secondary Education
Responsibilities
Investigate and resolve issues related to Total Rewards transactions (e.g., pay discrepancies, benefit errors, time reporting issues)
Partner with key stakeholders to ensure swift and accurate corrections that minimize employee impact
Proactively identify patterns, root causes, and opportunities to reduce future errors through improved processes and system enhancements
Track and document resolution efforts, outcomes, and lessons learned to build a knowledge base and support transparency
Maintain a high level of confidentiality, professionalism, and empathy when supporting employees
Contribute to continuous improvement efforts by sharing feedback, insights, and recommendations for system or process updates
Support audits, compliance efforts, and reporting related to Total Rewards accuracy and error resolution
Educate HR partners and other stakeholders on error prevention best practices
Performs other duties as assigned
Qualification
Required
A High School diploma or GED is required
Strong understanding of Total Rewards components, including compensation, benefits, payroll, and time tracking
Experience navigating multiple HR platforms such as MUNIS, applicant tracking systems, time & attendance software, and learning management systems
Working knowledge of compliance, audit, and regulatory requirements related to employee pay and benefits
Understanding of root cause analysis methodologies and error prevention strategies
Skilled in developing and implementing practical, timely, and sustainable solutions to HR transactional issues
Ability to analyze trends and identify systemic issues to recommend process or system improvements
Ability to handle confidential and sensitive information with discretion and integrity
Ability to remain calm and solution-focused in high-pressure or time-sensitive situations
Ability to approach error resolution with a customer-centric mindset, building employee trust through respectful and effective support
Ability to document and communicate findings clearly to both technical and non-technical stakeholders
Ability to adapt to changing priorities and contribute to an evolving team and function
Preferred
An Associate's degree in Computer Science, Information Technology, or a closely related field is preferred
A+ certification or N+ certification is preferred
Company
DeKalb County School District
DeKalb County School District is Georgia’s 3rd largest preK-12 system, with 137 schools and centers, including school choice programs.
Founded in 2013
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Erick Hofstetter
Chief Operating Officer
Antwyn Brown
Deputy Chief Operations Officer
Recent News
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