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HAC, Inc. · 2 days ago

Front End Manager (57530)

Homeland Store 236 - Yukon, OK 73099

Full-time

Onsite

Mid Level

$16.50/hr - $16.50/hr

HAC, Inc. is looking for passionate individuals to join their team as a Front End Manager. This role involves delivering exceptional customer service, supervising front-end personnel, and ensuring a safe and efficient checkout experience for customers.

Retail

Responsibilities

To greet/supervise the greeting of customers, respond to customer questions/requests/complaints and explaining of store policies in a courteous manner

To initiate and/or make recommendations regarding the hiring, discipline, promotion, and evaluation of all front-end personnel. To orient/train all new front-end associates and retrain when necessary

To develop with approval of the store manager a weekly labor schedule for all front-end employees

To assure the safety of self, customers, and co-workers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediately

To bag customer purchases quickly and correctly

To understand the operation, safety requirements and restraints of an electronic cash register, scanner, scale, and intercom system

To monitor front-end service and call for additional front-end help and/or open express lanes when necessary

To get change for cashiers and to approve checks, as well as refunds and voids

To supervise/perform checkout and proper bagging of customer purchases, including movement of bagged purchases from store to customer car

To supervise/perform the return of 'go backs' to their location in the case/shelf, refill of bag-stand areas, collection of carts from parking lot

To ensure that store opening and closing accounting procedures are followed

To ensure that front-end personnel are aware of new produce items, policies, procedures, rules, etc

To prevent loss of money and merchandise by ensuring that cashiers remove items from the bottom of the cart, handle products carefully and complete price-checks on not-on-file items. To correctly identify produce, accurately count money, and use store procedures for the acceptance of coupons, EBT, credit/debit cards, charge sales and checks

Make judgments concerning employee scheduling, order of product/supplies, hiring/supervision of employees, merchandising plans, operational policies and procedures and the sales/promotion of merchandise

Good interpersonal communications; models teamwork and STAR Customer Service