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SALT Dental Partners · 1 day ago

IT Operations Manager

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

7+ years exp

SALT Dental Partners is dedicated to revolutionizing the dental industry through innovative marketing strategies and exceptional patient experiences. The IT Operations Manager will manage the IT service management and delivery function, ensuring reliability and security of IT systems that support clinical operations and administrative functions.

Health Care

Responsibilities

Lead the IT service management and delivery function across multiple dental offices and corporate locations

Oversee and partner with IT Engineering Manager on daily operations including network infrastructure, server management, cloud services, and end-user support

Manage IT operational maturity road map

Manage and communicate key IT operational changes and updates to business and IT leaders

Maintain SLAs and improve service delivery through process enhancements

Collaborate with business leaders to align IT strategy with enterprise objectives

Work closely with the IT Engineering Manager on defining and maintaining technical architecture standards aligned with organizational goals

Lead and mentor a team of IT service technicians for maximum customer satisfaction and success

Develop training plans and performance metrics to foster a high-performing IT service delivery team

Ensure compliance with HIPAA, HITECH, and other healthcare regulations

Implement and maintain cybersecurity protocols, data protection policies, and disaster recovery plans. Work closely with IT & Security Engineering team members

Manage relationships with technology vendors, MSPs, and software providers

Lead IT projects including system upgrades, growth and expansions, and technology rollouts

Provide strategic direction to internal team and vendor partners based on identified and prioritized activities and/or projects

Identify and implement process improvements to enhance IT service delivery and operational efficiency

Develop and maintain documentation for systems, procedures, and policies

Qualification

IT service managementWindows O365AzureHIPAA complianceVendor managementHealthcare IT standardsLeadership experienceProject managementDesire to learnCommunication skillsTeamworkDetail orientedInterpersonal skillsCreative solutions

Required

7+ years of experience in IT operational roles, with at least 3 years in a leadership capacity

Bachelor's degree in Computer Science, Information Technology, or related field

Advanced knowledge and experience with Windows O365 and Azure platforms; Active directory/Entra ID, Exchange, SharePoint, M365, PC hardware, healthcare practice management systems, imaging systems, network equipment

Strong knowledge of compliance frameworks (HIPAA, SOC, etc.)

Ability to align technical decisions with business objectives and long-term vision

Excellent leadership, communication, and project management skills

Fosters teamwork across IT and business units; promotes knowledge sharing

Encourages creative solutions and continuous improvement in engineering practices

Familiarity with imaging systems and integration with dental practice software

Detail orientated and comfortable working in a fast-paced office environment

Excellent oral communication and strong interpersonal skills

Desire and ability to learn new skills and be a team player

Preferred

Master's degree in Computer Science, Information Technology, or related field

Certifications such as ITIL, CompTIA Network+/Security+, or PMP preferred

Familiarity with dental PMS platforms (Denticon, Cloud 9, DSN Cloud) and imaging systems strongly preferred

Experience with ITIL processes and ticketing systems (ServiceNow, ZenDesk, etc.)

Knowledge of HIPAA compliance and healthcare IT standards

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Company

SALT Dental Partners

SALT Dental Partners: A Partnership Organization for Pediatric Dentists, Orthodontists, Oral Surgeons, and Dentists We combine the advantages of private practice with the support of a true partnership structure to enhance your practice and preserve your brand.

Founded in 2018

Bend, Oregon, USA

1001-5000 employees