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Wells Fargo · 3 days ago

Senior Lead Product Manager

Charlotte, NC

Full-time

Hybrid

Senior Level, Lead/Staff

7+ years exp

Wells Fargo is a global financial services leader committed to driving innovation and empowering communities. They are seeking a Senior Lead Product Manager to support the Agentic AI capability for their Enterprise Complaints, Remediations and Loudspeaker operational process transformation, overseeing product management and strategic focus for complex products and services.

BankingFinancial ServicesFinTechInsurancePayments

H1B Sponsor Likely

Responsibilities

Advise experienced leadership to develop or influence business plans, business requirements, direct product design and implementation for complex business and technical needs

Oversee overall product management and strategic focus for the most technical, complex and diverse products and services

Lead the strategy and resolution of complex and unique challenges requiring in-depth understanding of potential synergies, opportunities companywide

Deliver solutions that are long-term, large scale, and require consideration of global market dynamics, trends, regulatory impact, and risk management

Provide vision, direction and expertise to leadership on implementing innovative and significant business solutions that are strategically focused for diverse product lines

Articulate product vision, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading technologies and vendor relationships

Engage with leaders, stakeholders, subject matter experts, scrum masters, project managers and delivery team companywide

Serve as an adept advisor to leadership

Qualification

Product ManagementStrategic PlanningProcess ManagementAgile Product OwnerChange DeliveryDesign ThinkingProcess ImprovementBusiness ArchitectureOperational ExcellenceCustomer Complaint KnowledgeAI IntegrationCritical ThinkingResults-Driven

Required

7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Preferred

Experience building enterprise-wide capabilities which enable process automation across applications and operational efficiency

Strong design thinking with understanding industry best practices, the evolving toolkit of technology solutions available within Wells Fargo, and the complex business processes across ECRL

Capability to apply a structured approach for capturing key perspectives/views of the enterprise or business domain, including principals and standards that guide business architecture and design efforts

Results-driven: ability to deliver value and outcomes; inspires teams; enables organization to execute long-term plans

Critical thinking: ability to deal with complex problems

Ability to manage process improvement initiatives to optimize operational effectiveness and efficiencies

Knowledge and understanding of customer complaint, redress, and remediation policies and regulations

Successful integration and design of A.I. into existing services

Demonstrated ability to develop and execute short-term and long-term strategies related to effective and flexible use of people, systems, structures, processes

Business architecture experience to include business strategy impact analysis, conceptual solution design, and transition change management

Ability to see the big picture across multiple work streams to connect the dots

Demonstrated success in combining operational excellence concepts, such as standardized work and problem solving/continuous improvement, with software-based technology implementations

Benefits

Robust benefits

Competitive compensation

Programs designed to help you find work-life balance and well-being

Company

Wells Fargo

Glassdoor3.6

Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.

Founded in 1852

San Francisco, California, USA

10001+ employees

http://www.wellsfargo.com

H1B Sponsorship

Wells Fargo has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)