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HUB International · 1 day ago

Account Executive, Employee Benefits

Santa Barbara, CA

Full-time

Onsite

Mid, Senior Level

$85K/yr - $125K/yr

5+ years exp

HUB International is one of the world's largest insurance brokers, dedicated to providing tailored insurance solutions. The Employee Benefits Account Executive manages a book of business, develops client relationships, and implements strategic plans to support clients' health and welfare programs.

Financial ServicesInsuranceInsurTechRisk Management

Hiring Manager

Lizzy Wanamaker

Responsibilities

Establishes and maintain strong business relationships with clients and insurance carriers

Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data

Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability

Apprises clients of other HUB resources, carrier/vendor offerings and emerging industry trends

Assists client with all billing issues including auditing and reconciliation

Develops and communicates strategy for Market Analysis, analyzes Market Analysis results, reports to carrier partners/vendors and negotiates with carriers throughout the market analysis process

Ensures all services are implemented according to established project plans and all client deliverables meet quality standards

Facilitates client introduction and coordinates with HUB Specialty Practice Teams

Gathers data and prepare/conduct presentations (Renewal/OE/Post Renewal Debrief)

Leads implementation of new and renewal plans or programs

Leads resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve

Maintains regular interactions with clients to develop client relationship as well as advise of new product and service offerings and obtain feedback on performance

Manages the enrollment process, meets with client and/or employees, completes employer group application. Follows up with carrier on additional information needed and manages the implementation and maintenance of online enrollment systems

Partners with producer(s) to develop and implement clients’ benefits strategies; including designing benefit programs based on client objectives, performing financial analysis, plan assessment, benchmarking, funding alternatives

Prepares and/or peer reviews (and deliver, if applicable) the EB Comp Disclosure

Provides benchmarking/plan assessment data

Provides direction on contribution modeling with Business Analysts

Provides feedback to sales, account management and marketing teams for future service enhancements

QA Review on financial and communication materials prepared by team

Responsible for strategic planning; including designing benefit program based on client objectives (Multi-Year Strategy, Compliance Calendar, Implementation Timelines)

Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes; Attends industry related continuing education training and courses

Submits BOR letter to all carriers and follow-up to obtain contracts, obtain current renewal and current benefit descriptions

Updates open enrollment packets including current benefits and rates for all lines of coverage, cobra administration forms, written plan documents and summary plan descriptions, on an annual basis for clients; may also include 5500 filings

Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures

Performs other duties and projects as assigned

Qualification

Employee benefits knowledgeLife & Health insurance LicenseClient relationship managementMarket analysis strategyWellness program managementSelf-funded account managementMicrosoft Office SuiteDesire to learnProblem solvingCritical thinkingCommunication skillsTeam collaboration

Required

High School Diploma / GED; college degree strongly preferred

5+ years of related benefit insurance industry experience (brokage preferred) or equivalent combination of education & experience

Life & Health insurance License

Strong knowledge of employee benefits products and services and how they are delivered to clients; knowledge of related legislation such as ACA, COBRA and HIPAA

Confidence and demeanor to effectively interact with all levels within the organization

Computer skills including Microsoft Office Suite, Outlook and agency management systems

Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions

Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy

Ability to effectively and professionally communicate orally and in writing with internal and external customers

Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients' needs

Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately

Ability to effectively work with a team and coach others in developing their skills and abilities

Ability to ready, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Desire to learn and grow within the insurance industry