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NexTier Bank · 2 months ago

Call Center Representative

Butler, PA, US

Full-time

Onsite

New Grad, Entry Level

NexTier Bank is seeking a Call Center Representative to provide quality service by telephone to bank customers. The role involves selling products, researching and resolving customer inquiries, and maintaining customer satisfaction through effective communication.

CommunitiesFinancial ServicesInsuranceVenture Capital

Responsibilities

Receives and fields incoming customer service calls

Researches and resolves customer inquiries

Accepts inbound and makes outbound calls to develop client relationships. Provides follow-up to ensure customer satisfaction

Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank

Resets customer passwords on the Internet Banking Platform

Accepts and processes customer check orders

Performs other duties as assigned

Attend seminars and meetings as appropriate

Maintain confidentiality in accordance with the Code of Ethics

Adhere to established security procedures

Participate in proactive team efforts to achieve departmental and company goals

Qualification

Customer ServiceBanking KnowledgeCommunication SkillsTechnical SkillsEnglish LanguageRegulationsOrganizational Skills

Required

Provides quality service by telephone to bank customers in an efficient and professional manner

Sells appropriate products via the telephone

Researches and resolves customer requests and answers customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, etc

Receives and fields incoming customer service calls

Researches and resolves customer inquiries

Accepts inbound and makes outbound calls to develop client relationships

Provides follow-up to ensure customer satisfaction

Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank

Resets customer passwords on the Internet Banking Platform

Accepts and processes customer check orders

Performs other duties as assigned

Attend seminars and meetings as appropriate

Maintain confidentiality in accordance with the Code of Ethics

Adhere to established security procedures

Participate in proactive team efforts to achieve departmental and company goals

No supervisory responsibilities

Knowledge of principles and processes for providing customer and personal services

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Strong verbal and written communication skills and organizational skills

Personal computer skills, and all company computer applications as necessary, i.e. email; intranet

Knowledge of financial industry and bank dynamics, and a thorough knowledge of bank's products and services, and bank security and transaction policies

Maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures

High School diploma or equivalent

Availability to work flexible hours

While performing duties the employee is required to sit, talk and hear frequently, lift up to 10 lbs. occasionally; may be required to work weekends and attend remote meetings