Infinite Computer Solutions · 6 days ago
Lead System Analyst
Campus, IL
Full-time
Onsite
Senior Level, Lead/Staff
7+ years expInfinite Computer Solutions is seeking a Lead System Analyst to provide first-line IT support for clinical and administrative users in a healthcare setting. The role involves troubleshooting IT issues, supporting clinical applications, and ensuring smooth operations across hospital systems.
Artificial Intelligence (AI)BlockchainBusiness IntelligenceCloud InfrastructureConsultingDeveloper PlatformIT InfrastructureMachine LearningQuality AssuranceSoftware Engineering
Responsibilities
Serve as the first line of support for all IT issues via phone, email, ticketing system, or in person
Troubleshoot and resolve issues related to desktops, laptops, printers, Microsoft Office 365, Windows OS, and general hardware
Escalate unresolved problems to higher-level support teams as necessary
Document all incidents and service requests accurately in the ITSM/ticketing system
Manage user accounts and access in Active Directory, email systems, and EHR platforms
Provide frontline support for clinical applications such as EHR/EMR (e.g., Epic, Cerner, Meditech), PACS, RIS, and LIS
Troubleshoot issues related to clinical workflows, medical devices integration, and application performance
Work closely with clinicians to understand their technology challenges and deliver timely solutions
Support and train end-users (doctors, nurses, admin staff) on clinical systems and software best practices
Perform routine checks, patching, and maintenance for clinical workstations and devices
Provide support during Go-Lives, upgrades, and maintenance windows for clinical systems
Coordinate with biomedical teams for the integration and support of medical equipment (e.g., vital sign monitors, lab devices)
Maintain accurate documentation of technical procedures and clinical workflows
Generate regular reports on service desk performance, ticket trends, and application issues
Qualification
Required
Bachelor's degree in Information Technology, Healthcare Informatics, or related field
2–4 years of experience in IT support, preferably in a healthcare or hospital setting
Strong knowledge of Windows OS, Active Directory, Office 365, and networking basics
Familiarity with clinical systems like Epic, Cerner, Meditech, or other EHRs
Understanding of HIPAA regulations and healthcare data security
Excellent communication and interpersonal skills; ability to support non-technical users
A+, ITIL, or HDI certification is a plus
Preferred
Customer-first mindset with strong problem-solving abilities
Able to prioritize in a fast-paced clinical environment
Team player with a collaborative attitude
Company
Infinite Computer Solutions
Next-Gen Business Technology Platformization™, AI and Product Engineering Services.
10001+ employees
H1B Sponsorship
Infinite Computer Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (563)
2024 (333)
2023 (378)
2022 (316)
2021 (389)
2020 (496)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-02-03IPO
Leadership Team
Khaja Lohar
Assistant Vice President
Recent News
2025-11-19
2025-10-09
2025-05-07
Company data provided by crunchbase