EquipmentShare · 1 day ago
Customer Success Manager
Kansas City, KS
Full-time
Onsite
Entry, Mid Level
2+ years expEquipmentShare is a company focused on transforming the construction industry through innovative technology and real-time support. They are seeking a Customer Success Manager to help customers succeed with their T3 fleet management platform by building strong relationships, driving adoption, and ensuring measurable results.
ConstructionFleet ManagementSaaSService IndustrySoftware
Responsibilities
Serve as the primary point of contact for a book of T3 customers post-sale
Work with customers to create success plans that drive adoption and ROI
Track customer usage, health, and outcomes to identify risks and opportunities
Lead proactive outreach, business reviews, and upsell conversations
Partner with Sales, Support, and Product to resolve issues and advocate for the customer
Contribute to CS processes, playbooks, and best practices as the team scale
Qualification
Required
Are a strong communicator who thrives in a customer-facing role
Have experience managing accounts in a SaaS or tech environment
Can prioritize and segment your book of business for maximum impact
Enjoy solving problems and collaborating cross-functionally
Have a strong sense of ownership and attention to detail
High school diploma, required
2 years of experience in account management/success role where nurturing customers/customer satisfaction was a top priority
Must be able to sit for prolonged periods at a desk and work on a computer
Must be able to occasionally travel to tradeshows
Must be able to attend in person quarterly business meetings
Preferred
college degree
Have worked in construction, telematics, or fleet management industries
Are familiar with platforms like Sales, Hubspot, or similar CS tools
Have experience launching new CS workflows, automations, or reporting frameworks
Benefits
Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Gym membership stipend + wellness programs (earn PTO and prizes!)
16 hours of paid volunteer time per year — give back to the community you call home
Career advancement, leadership training, and professional development opportunities
Company
EquipmentShare
EquipmentShare provides solutions to construction companies and equipment rental businesses through the use of technology.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$6.29BKey Investors
Wells FargoBDT & MSD PartnersCapital One
2025-12-03Debt Financing· $2.75B
2024-07-16Secondary Market
2024-04-16Debt Financing· $600M
Leadership Team
Brad Siegler
Co-Founder
Jeffrey Lowe
Co-Founder
Recent News
2025-12-29
2025-12-24
Company data provided by crunchbase