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U.S. Office of Personnel Management (OPM) · 1 week ago

Supervisory IT Program Manager

District of Columbia, United States

Full-time

Onsite

Mid, Senior Level

1+ years exp

The U.S. Office of Personnel Management (OPM) is seeking a Supervisory IT Program Manager to lead the delivery of digital services that support national programs. This role involves overseeing cloud-based applications, guiding user-centered service delivery, and supervising technical teams responsible for enterprise digital solutions.

GovernmentRecruitingVirtual Workforce

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Lead digital service delivery initiatives across OPM, including planning, development, implementation, and sustainment of enterprise applications

Direct application portfolios that operate in cloud environments and integrate with internal and external systems

Provide technical and programmatic guidance to senior leaders on digital services, technology solutions, and service delivery approaches

Apply user research and data analysis to inform product decisions and improve customer experience

Ensure compliance with security, privacy, and accessibility requirements throughout the system development life cycle

Supervise and evaluate staff, assign work, establish performance expectations, and support employee development

Qualification

Digital service deliveryCloud environmentsTechnical guidanceUser researchData analysisCustomer serviceAttention to detailOral communicationProblem solving

Required

Must be a U.S. Citizen or National

Males born after 12-31-59 must be registered for Selective Service

Suitable for Federal employment, determined by a background investigation

May be required to successfully complete a probationary period

Candidates will not be hired based on their race, sex, color, religion, or national origin

Complete the initial online assessment and USAHire Assessment, if required

This position is not eligible for inclusion in a bargaining unit

Basic Requirement for the Information Technology Specialist, GS-2210 occupation: You must have Information Technology (IT) related experience demonstrating each of the following competencies: 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; 2) Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3) Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

Your resume must clearly describe your relevant experience

In addition to the basic requirement above, applicants must also have one year of specialized experience at the GS-14 level performing all of the following: Managing digital service or application delivery efforts for enterprise or organization-wide programs. Overseeing systems developed or hosted in cloud environments and coordinating integration with multiple systems or platforms. Advising senior leaders on technology solutions, digital services, or IT program decisions

Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F

One year at the GS-14 level is required to meet the time-in-grade requirements for the GS 15 level

You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social)

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment

You will receive credit for all qualifying experience, including volunteer experience