Independence Health System · 2 days ago
PATIENT HOST/HOSTESS
Greensburg, PA
Full-time
Onsite
Entry Level
1+ years expIndependence Health System is seeking a Patient Host/Hostess responsible for meal service processes including menu selection, meal ticket processing, and tray delivery. The role requires excellent customer service skills and acts as a communication link between nursing staff and family members.
Health CareHospital
Responsibilities
Introduces the menu process via the menu platform
Uses the spoken menu guidelines to obtain menu selections electronically
Navigates patient profile and adheres to diet order guidelines, fluid restrictions, and preferences
Utilizes family and nursing when appropriate
Calls patients in isolation rooms as able
Delivers and collects trays at meal service; helps with tray set up as appropriate
Delivers TF’s to units
Orders and delivers floor stock to patient units
Supports patient satisfaction initiatives
Answers phones and handles call requests or issues; notifies supervisor if needed
Processes meal tickets for meal service
Prints tally reports for meal service
Prints TF labels
Prints paper menus for behavioral health; enters as needed
Completes department spreadsheet statistics
Utilizes downtime procedures in emergency situations
Stocks supplies in kitchen area as assigned
Practices universal precautions for menu selection and tray service; adheres to infection control guidelines for isolation patients
Uses 2 patient identifiers when entering room
Checks and handles expiration dates of TF’s and pantry items
Completes daily cleaning assignments as assigned
Performs excellent customer service skills when entering a nursing unit and patient room
Communicates directly with nursing unit staff
Handles service recovery immediately and involves supervisor as needed
Receives and distributes all messages in a timely manner
Identifies and refers patients requiring further nutrition intervention to the dietitian
Other duties as assigned
Qualification
Required
High School Diploma, GED or higher level of education
One (1) to two (2) years of experience in customer service, food service, retail, nutrition, or hospitality
Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice
Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience
Preferred
Experience in Healthcare setting
ServSafe Food Safety Certification preferred
Act 34-PA Criminal Record Check from the PA State Police system
Benefits
$4,000 Sign On Bonus
Company
Independence Health System
Independence Health System offers patients nationally recognized quality care in cardiology, orthopedics, palliative care, and maternity as well as a broad range of surgical, medical, emergency, and behavioral health services, and an extensive network of primary care physicians.
1001-5000 employees
H1B Sponsorship
Independence Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2023 (7)
2022 (4)
2021 (8)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2023-01-03Acquired
Leadership Team
Laurie English
Sr. VP/ Chief Human Resources Officer, MBA, SPHR
Carol Fox
Chief Medical Officer
Recent News
Pittsburgh Business Times
2025-02-26
Pittsburgh Business Times
2023-11-19
Pittsburgh Business Times
2023-01-03
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