People Operations Manager jobs in United States
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Plain · 1 week ago

People Operations Manager

positionSan Francisco office
timeFull-time
remoteHybrid
senioritySenior Level
money$140K/yr - $175K/yr
date5+ years exp

Plain is redefining customer support for the next generation of B2B companies, and they are seeking a People Operations Manager to build and scale the company’s People foundations. In this role, you will be responsible for managing end-to-end People operations, improving the People tech stack, and partnering with various departments to enhance the employee experience.

B2BCustomer ServiceDeveloper ToolsOperating SystemsSoftwareTechnical Support

Responsibilities

Run end-to-end People operations across the employee lifecycle, including onboarding/offboarding, contracts, payroll changes, benefits, visas, and new-joiner logistics
Own coordination across SF and London, including scheduling, offsite planning, and cross-office travel
Own and improve the People tech stack (e.g. Ashby, Humaans, Remote, Justworks), partnering with Talent to support hiring workflows, automation, and reporting
Partner with Finance, Ops, and Talent on headcount planning, budgets, hiring forecasts, and hiring-related logistics
Design and run lightweight performance and growth processes, including probation reviews, feedback loops, and performance and compensation cycles
Build culture with intent, helping leadership to translate values into systems and rituals that reinforce urgency, ownership, and clarity across a globally distributed team

Qualification

People OperationsPerformance ManagementPeople Tech StackGlobal OperationsWorkflow AutomationCultural DevelopmentOwnershipCollaboration Skills

Required

5–6 years of experience in People Operations or a closely related role at a fast-growing startup
Experience working in a global or multi-entity environment, and comfortable operating across the US and Europe
Systems-minded, and enjoy consolidating tools, automating workflows, and improving how things run
Strong ownership and comfortable operating without a playbook, including rolling up your sleeves and doing the gritty, unglamorous work when needed
Care deeply about culture and performance, and want to make values like urgency and accountability real and measurable

Company

Plain

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Customer support for modern tools. Fast, flexible and extendable.
dateFounded in 2020
location
London, England, GBR
people-size11-50 employees
web-link
https://www.plain.com/

Funding

Current Stage
Early Stage
Total Funding
$21M
Key Investors
Battery Ventures
2025-02-10Series A· $15M
2022-11-09Seed· $6M

Recent News

Index Ventures
Plain Raises $6m to Build API-First Platform That Will Transform Customer Support for Businesses
2025-04-14
Company data provided by crunchbase