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EML · 1 day ago

Client Services Manager

Kansas, United States

Full-time

Onsite

Mid, Senior Level

$55K/yr - $60K/yr

5+ years exp

EML Payments is a global leader in payments technology, providing innovative solutions that enhance financial transactions. The Client Services Manager will deliver exceptional service to North American clients, acting as a liaison between clients and internal teams while managing client relationships and supporting operational processes.

Financial ServicesPayments

Hiring Manager

Jimi Kaleda

Responsibilities

Work closely with account management leadership and team to best service EML’s NA Clients

Work closely with cardholder support team to ensure larger scale issues are appropriately communicated, with a client-focused mentality and proactive communications

Proactively identify and solve complex problems that impact the management, relationship and growth of the accounts

Represent EML to the client and the client to EML

Gather and share information internally on process or technical challenges for our partners, bringing the right resources together to identify and implement solutions

Demonstrate subject matter expertise on EML products and services

Manage the ticketing and contact/communication management process as defined for the region

Ensure all tickets are responded to in a timely manner

Support Card Production team through the client ordering process with timely communications out to clients and proofing reviews

Manage small-scale projects related to product enhancements, added properties, and other small program changes

Collaborate with internal stakeholders to define resolution paths for client issues and ensure timely implementation

Qualification

Client services experienceProject managementFinancial services experienceJIRAExcel (Pivot Tables)ResourcefulnessCommunication skillsProblem-solving skillsAttention to detailRelationship building