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NEOGOV · 1 week ago

Services Support Assistant II

Susanville

Full-time

Onsite

Entry Level

$19.63/hr - $25.84/hr

1+ years exp

NEOGOV is seeking a Services Support Assistant II to operate various department automated systems and perform specialized clerical duties in support of professional and technical casework staff. This role requires maintaining files, generating reports, and assisting in data management responsibilities for program support functions.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Performs data entry transactions for case management, aid authorization, imaging, and/or statistical data maintenance

Operates a variety of operating systems, software, or related equipment for which routines and procedures are well defined and there is limited requirement for interpretation and adaptation of instructions to support a department's programs, services, and administrative functions

Maintains files and generates routine reports and documents using system resources

Reviews and reconciles system information (MEDS, C-IV, CWS/CMS, CMIPS, or other automated systems); assesses and updates records; may take other corrective action as authorized

Researches procedures, regulations, and/or technical materials as necessary

Uses manuals, utilization guides, and All County Letters (ACL); System Change Requests (SCR), etc. to review upcoming changes to regulations, programs and systems to keep knowledge current

Troubleshoots problems with individual records, cases or participants by applying rules and regulations; provides information to and interacts with case workers to correct issues or coordinates with the help desk to solve problems

Coordinates with department supervisors and management in producing and maintaining files, information systems, and composing and creating reports

Gathers data, conducts surveys, prepares reports, and develops training materials for system users. Creates spreadsheets, report formats, forms, and record maintenance systems

Responds to a variety of public, staff, and management inquiries, providing the requisite information, or referring the requests to supervisory and staff as appropriate

Attends meetings and represents the department at meetings with other departments and agencies for information sharing, system improvements and implementation of changes

Assists in special projects designated by the department management

Performs related duties as assigned

Qualification

Statewide operating systemsData managementReport writingMS OfficeResearch skillsTime managementEffective communicationTeam collaboration

Required

One (1) year of full-time experience performing duties of a Services Support Assistant I

Two (2) years of full-time experience performing financial or statistical recordkeeping; or producing a variety of work products using a statewide automated system or software applications

Successful completion of thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university; AND One (1) year of full-time experience performing financial or statistical recordkeeping; or producing a variety of work products using a statewide automated system or software applications

Knowledge of personal computer operating systems, software applications (MS Office, etc.) and related equipment

Knowledge of statewide operating systems (C-IV, MEDS, CWS/CMS, CIMPS, etc.)

Knowledge of department programs, functions and objectives

Knowledge of legislation, rules, regulations, policies and procedures related to multiple public assistance programs and related case administration techniques

Knowledge of work methods and techniques used by program staff

Knowledge of methods and techniques used in researching, proofing, evaluating, gathering, organizing, and arranging data

Knowledge of report writing and proper format and style

Knowledge of effective methods of training and presentations skills

Knowledge of record keeping and time-management practices and procedures

Knowledge of modern office practices and procedures

Knowledge of correct English usage, spelling, grammar, and punctuation

Knowledge of basic arithmetic

Ability to understand and carry out oral and written instructions

Ability to exercise sound and independent judgment in determining and selecting appropriate processes, alternatives, forms and desired actions within established work practices, procedures and commonly used regulations

Ability to learn and perform assigned tasks and routines

Ability to learn and develop skills with computer software programs or automated systems

Ability to evaluate and interpret information using an automated system and troubleshoot identified problems

Ability to prepare a variety of reports, correspondence, documents, statistical data, graphs, and charts using a computer and software packages

Ability to provide training and assistance for others in using assigned systems or software

Ability to read and understand detailed and complicated instructions

Ability to understand, interpret and apply rules and regulations; determine the impact of regulations on local operations and systems

Ability to organize work and budget time efficiently

Ability to work productively under time pressure and with interruptions

Ability to exercise tact when dealing with others

Ability to establish and maintain cooperative working relationships with those contacted in the course of work